Salesforce

Accountable for operational success from preparation through execution and delivery of multiple releases per year. Engaged with Engineering and Product teams to align on release cycles to ensure on-time delivery to plan. Coordinated with Marketing, Legal, Product Operations, Pricing and Packaging, and other functions to ensure content was complete, new products were introduced and followed a defined process, and products across Industries were addressing compliance requirements.

Senior Technical Program Manager

Philips Healthcare

Responsible for release health and delivery, and operational support for 6 solutions with the cloud-based digital platform. Technical customer engagement for cloud service offerings.

Program Manager

Implemented and managed the development and rollout of the service management system which was based upon Salesforce CRM supporting the global support organization. The result was a harmonized system which standardized and modernized the customer support model for the organization.

Developed and facilitated service delivery strategic intent for the global Software Customer Services organization using best practices, including ITIL and ISO.

Managed escalated customers by performing root cause analysis, deep-dive technical troubleshooting and on-site customer relationship management.

Project Manager

UPMC

Managed operations, change management, release management, and delivery of a software development environment for a multi-hospital digital solution.

Senior Systems Analyst

I have over 15 years of professional experience in delivering diverse technical solutions for complex programs with product and engineering teams. I have broad technical knowledge and skills in cloud technologies, agile software development, process improvement, and operational success.

I partner with cross-functional teams to align on release cycles, ensure on-time delivery, and address compliance requirements. I help teams stay focused and achieve objective measures with continuous iterative improvements and quality focus. I create team cohesion with strong communication skills and empathy. I am always curious about new technologies and love learning something new. My mission is to enable and facilitate the success of my teams and customers by providing effective and efficient program management.

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