Iceberg RevOps

Lead implementation of Salesforce CRM, migration from Hubspot to Salesforce, and implementation of other tech stack tools such as: Outreach, Salesloft, Gong, LeanData, Gainsight, Chilipiper, Zoominfo, Slack, etc.

Experience in numerous projects requiring skills in requirement gathering from stakeholders, creating technical requirements, QA testing, user stories, advanced flow building, data management, and more.

Salesforce & Operations Consultant

Development Consulting Partners, LLC

Working freelance to obtain new clients and develop further knowledge and skills within the Salesforce environment as a trusted admin and consultant.

Assisting clients with full Salesforce implementation, app customization, and training.

Work includes (but not limited to): app customization, process builder, custom reports/dashboards, security permissions, and auto-assignment rules.

Salesforce Administrator & Consultant

Indio Technologies Inc.

**Acquired by Applied Systems**

• Managed full-cycle sales process: prospecting, discovery, product demos, negotiation, and closing.
• Maintained pipeline in Salesforce CRM

Enterprise Account Executive

Account Executive

Sales Development Representative

Kessler Alair Insurance Services, Inc.

•Certified Property & Casualty Insurance Agent 
• Experience in sales prospecting, marketing strategy, & customer service

Sales Executive

PepsiCo

Frito Lay Plant located in Rancho Cucamonga, CA
• Led a team of 10 team members in manufacturing and packaging of the product, and team of 30 team members in warehousing.
•  Responsibilities: tracking KPIs, demand & labor scheduling, quality assessment, safety.

Supply Chain Leader

Avetta

• Led team of six members in data migration and analytics.
• Optimized data migration process, increased output by 40%.
• Experience in Salesforce & Marketo.

Inside Sales Data Analyst

LDS Philanthropies

• Managed call center of 60+ students--tracked KPIs to optimize productivity & training needs.
• 15% increase in training accuracy due to developing new stats tracking system.

Assistant Student Supervisor and Data Analyst

Engagex

Highest ranked inbound rep for the month of May 2014.

•	Increased team’s monthly average sales by 10% for 6 consecutive months.
•	Trained to perform tasks (oral, written, and reading) in the Spanish language.
•	Set 220+ appointments with customers, surpassing company-wide goal of 200.
•      15% increase in company-wide goal in sales by increasing contact turnover of customers.

Inbound Administrative Assistant

City of Upland

-Managed independent after-school site for VIC's Place which aided 20 students. 
•	40% increase in youth retention in enrolled programs.
•	30% increase of enrollment of youth due to development of new communication strategy.

Senior Recreation Officer

I'm a Certified Salesforce expert with a passion for scoping projects and delivering value to any company looking to optimize their instance of Salesforce. (https://www.youtube.com/@salesforcenow)

Big processes have always fascinated me. Curiosity to know how one cog turns another to accomplish a greater outcome has driven me to be an adaptive & collaborative team player. With a background in software sales and direct sales, I make sure all systems talk cohesively with one another to empower the user.

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