Omnisend

Key responsibilities:
• Act as a trusted advisor for Omnisend’s top-tier customers;
• Proactively develop strategies with merchants to help them increase revenue through digital marketing strategies
• Onboard new clients, including assistance with migrating contacts, guiding them through a warmup process and helping them set up their first campaigns and automation across channels
• Be proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions promptly
• Provide best practices to ensure clients are achieving their business goals
• Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation
• Keep merchants up to date on product releases and new features
•  Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement
• Conduct QBRs, establish quarterly goals for customers and help achieve them
• Document troubleshooting and problem-resolution steps

Customer Success Manager

Interactio

Key responsibilities:
• Onboarded clients (corporations, institutions, AV companies, event organisers) and ensured successful and full usage of the service and the software
• Acted as the main POC for the existing client base, as well as collaborated with Technical Customer Success Managers, Senior Engineers, Account Executives and Product Managers
• Reformed the customer journey and its internal processes for efficiency and client satisfaction, creating and editing automatic and canned responses, user guides, and internal and external knowledge base
• Managed and adapted a ticketing tool - Freshdesk Support Desk - for the team
• Mentored newcomer Customer Success Managers

Junior Customer Success Manager

Lithuanian Music Business Association

Key responsibilities:
• Worked at the international music business conference “What’s Next in Music?” and the urban music and arts festival “Loftas Fest”
• Coordinated delegates, participants and volunteers during the conference
• Hosted artists delegated by the association at the festival, and coordinated their hospitality matters, schedules and performances

Conference & Festival Assistant

Brodvejus Pub'as

Key responsibilities:
• Organised concerts from A to Z (scouted for artists, negotiated contracts, and conducted marketing before, during and after the event)
• Organized other events, such as karaoke, dance and themed parties
• Managed the marketing, communication and social media strategies for the music bar
• Searched for new business partners and managed relationships with existing ones

Event & Social Media Manager

Flew across the world (🇱🇹 to 🇰🇷) to learn about business & marketing from those who do that best!
Passionate about teaching, learning, and discovering something new together. 💡
On a mission to make marketing relevant. ✊

Taplio

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