SEVENROOMS

SevenRooms in a guest experience and retention platform that helps hospitality operators unlock the full revenue potential of their data in order to boost profitability and repeat business.

Key Account Manager

Omnipresent

Omnipresent is a customer-focused global employment services partner (SaaS) that can help companies grow their teams remotely in 155 countries and territories around the world.

Responsibilities:

• Building the Account Management team's customer-facing expansion call deck/presentation.
• Identifying upselling and cross-selling opportunities, advance them through the stages and negotiate to close.
• Building and executing on account plans to drive strategic growth across my customer portfolio.
• Prioritizing and driving actions across teams to drive world-class customer retention.
• Partnering with Customer Success and Marketing to turn customers into long-term advocates and partners.
• Providing input into product roadmaps, customer onboarding, and process improvements.
• Providing feedback and guidance on the Customer Success team's customer-facing decks.

Account Manager (SaaS)

Hopin

Founded in 2019, Hopin in the leader in virtual and hybrid events and has been named the fastest-growing startup in Europe valued at $8BN as of November 2021.

Responsibilities: 

• Built the CS Playbook
• Drive adoption, growth and retention of enterprise customers by building trusted relationships and delivering maximum value of the product.
• In charge of account expansion and renewals
• Use touch-points, such as Customer Business Reviews, to learn about customers’ business priorities and guide them on how to best leverage the Hopin platform.
• Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas.
• Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product.

Customer Success Manager (SaaS)

Expedia Group

• Developing and sustaining strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners
• Securing seasonal deals and promotions to maximise revenue and support brand’s merchandising and marketing efforts
• Promoting and developing partnerships’ high engagement with Expedia Group’s online products and tools
• Leading team trainings aiming to increase sales
• Organising webinars and virtual meetings to promote market trends and boost brand awareness

Associate Account Manager - UK&I

Agoda

• Driving the market by fostering new relationships and optimizing existing ones
• Managing regular weekly and monthly partner reports, including the reporting of key metrics to showcase successes and highlight potential opportunities
• Gain insights from stakeholders and help launch promotional campaigns to enhance productivity 
• Preparing business trips presentations & reports
• API team expert

Market Manager - France & Key Accounts

Duties:
• Managing Key Accounts in France
• Evaluating production and determined follow up actions
• Co-ordinating merchandising and promotion activities for partners 
• Conducting market and competition research
• Preparing production reports & administrative tasks
• Training new partners on the use of the online platform

‘'This challenging experience has enhanced my knowledge in the online industry by reaching essential business targets and KPIs. Being part of such an experienced revenue oriented team has allowed me to master the art of business development and e-commerce’’.

Market Coordinator - France

Hotel Café Royal

Duties:
• Organised and attended hotel familiarisation trips for agents/companies
• Assisted managers with sales trips preparation
• Handled sales enquiries
• Prepared client presentations
• Managed Salesforce platform for all new data entry

“Being part of a very experienced and motivated team has boosted my knowledge in sales by simultaneously using my background in operations”

Sales Coordinator

Mandarin Oriental Hotel Group

Duties:
•	Welcomed VIP arrivals
•	Established relationships with regular guests
•	Attended daily managerial meetings
•	Assisted in special occasions planning and set-up
•	Shared departmental posts on internal social media application
•	Trained colleagues (department trainer) 

“This experience has allowed me to further develop my face-to-face interactions with guests by understanding and anticipating their needs. I have gained knowledge in coordinating and communicating effectively with several departments in order to create moments of delight”.

VIP Relations Executive

Multi-lingual and growth-oriented Relationship Manager with international experience acquired working cross-functionally across regions.

Commercially-minded, curious and data-driven, passionate about forging relationships and growing business. 

Described by colleagues as an out-of-the-box thinker, optimistic and a team-player. 



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