Segun Aderibigbe, CSSYB,PSM,SCA,CSPO's Linkedin Analytics

Results-driven Business Analyst with 8+ years working with cross-functional teams in Supply Chain leading and delivering successful project initiatives. Proven track record in conducting business analysis, process mapping, and risk management to ensure the fulfillment of business requirements. Expert in developing training materials, data gathering, creating business process maps, and business applications, and driving continuous improvement. Versed in communications, time management, data gathering, customer service and resource management, and mitigating risks. Skilled in technical writing and developing policies and guidelines. Committed to supporting team success and designing effective project management strategies. Key Metrics • Increased user adoption rate of new features by 30% through data-driven UX improvements. • Enhanced product conversion rate by 25% by optimizing onboarding and user journey. • Achieved a 20% increase in product revenue by identifying and targeting high-value customer segments. • Reduced customer churn rate by 15% by implementing targeted retention strategies. • Boosted product satisfaction score from 4.2 to 4.8 out of 5 through customer-centric feature enhancements. Skills • Requirements Elicitation: Ability to gather and document requirements from stakeholders. • Process Mapping: Skill in creating visual representations of business processes. • Data Modeling: Understanding of how to represent data requirements for a system. • Gap Analysis: Ability to identify the difference between current and desired states. • Use Case Development: Creating detailed descriptions of how users will interact with a system. • Prototyping: Building early versions of a system to gather feedback. • Quality Assurance & Testing: Ensuring that systems meet requirements and are error-free. • Change Management: Managing changes to requirements or processes throughout a project. • Documentation: Ability to create clear and concise documentation for stakeholders and developers. • Communication Skills: Strong communication skills to convey complex information to stakeholders. • Problem-solving Skills: Ability to analyze problems and find effective solutions. • Domain Knowledge: Understanding of the industry or business area in which you are working. • Tool Proficiency: Familiarity with tools such as Microsoft Visio, JIRA, or Confluence.