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Business Analyst/Scrum Master/Business Lead with total 10+ years of IT industry experience in Domains like Telecom, Finance, Cards and Loans. Led team of 9-15 members across operations, technology, business consulting and process design departments. • Experience in requirements gathering and analysis, assessing as-is processes, conducting gap analysis, creating to-be processes and making recommendations to implement changes. • Excel in complete process and project management with overall responsibility for always maintaining various process metrics and strict adherence to the compliance procedures. • Ensure skill upgrade, competence management, career planning, and mentoring of the team members as well as maintaining TAT, Quality, Productivity and Behavioral aspects of the team. ☛ CONTACT INFORMATION: ✉: [email protected] ✆:+91 9167252871
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