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I have a 5 year experience in customer support environment. Promoted as team lead last year and working as a team lead till date. - Currently, working for Ad measurement team where I am responsible for customer success. - My role consists of handling escalations from customers of our product, working with engineers to find out the root cause and relay the same to the customers. - Working with various stakeholders to improve associates experience who support our customers - I work closely with the Program managers and communicate the high impacting customer issues and help in process improvement
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