the Facilitainer

What Is The Facilitainer All About?
Experience virtual events like never before. Welcome to a realm where every online workshop and webinar becomes an interactive celebration of learning. Elevate your Virtual Facilitation with the Facilitainer.


Who Is the Facilitainer?
I’m Said, the Facilitainer. Inspired by boring online events, I took action. Using tools like Miro, OBS Studio, Stream Deck, Mentimeter, Zoom, Butter, I ensure online gatherings aren't just informative but engaging. Together, we'll make your virtual events memorable.


How Can I Assist You?
🪄 Training Sessions: Navigate online platforms with ease.
🪄 One-on-One Coaching: Enhance your virtual events and connect better.
🪄 Consulting: Strategize for impactful virtual events.
🪄 Event Hosting: Experience interactive events, game nights, and more.


Who Benefits from My Services?
Tailored for Virtual Facilitators, Professionals, Teams, and Communities. Whether you're in L&D or Content Creation, I'm here to assist.


Why Choose The Facilitainer?
Virtual experiences, redefined. It's not just about participating; it's about leaving an impression. Whether a training or a community event, stand out with the Facilitainer.


How To Overcome Virtual Hurdles?
The virtual space has challenges, but with me, they become opportunities. Let's infuse sessions with entertainment and make every event unforgettable.


How to Connect with The Facilitainer?
🌍 Explore More: theFacilitainer.com
🗓️ Book a free Introduction Call: thefacilitainer.com/get-in-touch/
✉️ Email: said@theFacilitainer.com
💬 Message Me: Reach out on LinkedIn

Let's make every virtual interaction memorable.

Facilitainer

Trainer

Facilitator

Vodafone

💫 Quality Management | Speech Analytics | Incentives | Customer Surveys | Customer Service 💫

💡 Conduct root cause analyses using contact analysis tools such as Verint Speech Analytics and NICE Speech Analytics and derive corresponding measures.

💡 Develop and implement evaluation tools and knowledge tests for all contact channels in customer service.

💡 Administer, develop and analyze cross-functional metrics and survey methods for customer satisfaction, including after-call surveys and Net Promoter Score.

💡 Analyze customer feedback to derive measures for improving customer service.
Conduct internal calibrations and Voice of the Customer workshops.

💡 Derive and implement quality improvement measures for internal and external employees to increase customer satisfaction.

💡 Design and conduct workshops, including Design Thinking, to improve quality in customer service and customer satisfaction.

💡 Develop and implement incentive and motivation campaigns and feel-good measures for internal and external employees.
Create dashboards and scorecards to manage internal and external customer service.

Quality Specialist Enhancement in Customer Service

Unitymedia

💫 speech analytics | root cause analytics | process improvement 💫

💡 Conduct root cause analyses using Verint and NICE Speech Analytics speech analysis tools.

💡 Tune the speech model and continuously improve the speech analysis.

💡 Derive and recommend quality improvement measures for the customer service departments using Verint & NICE Speech Analytics.

💡 Implement a quality management system for service provider control in NICE Speech Analytics.

Speech Analyst in Customer Service

💡 Establish and develop a quality management system.

💡 Conceptualize and implement a service provider control concept.

💡 Qualitative control of service providers / external call centers.

💡 Conduct internal and external quality circles.

💡 Develop, track & trace (quality) KPIs.

💡 Develop a quality dashboard for qualitative control of internal and external areas.

💡 Qualitative control of external partners in customer service.

💡 Administer, develop and analyze cross-functional customer satisfaction surveys, including call completion surveys and NPS.

💡 Continuously develop and improve processes and systems.

Quality Auditor im Customer Service

Walbusch Walter Busch GmbH & Co. KG

💡 Establish and develop a quality management system.

💡 Conceptualize and implement a service provider control concept.

💡 Conduct internal and external quality circles.

💡 Develop, track & trace (quality) KPIs.

💡 Design scorecards.

💡 Create MysteryShopping scenarios and conduct MysteryCalls.

💡 Conceptualize trainings and create training materials.

💡 Prepare and conduct trainings.

💡 Develop training and quality improvement measures.

💡 Create articles and maintain the knowledge management system.

💡 Develop and conduct knowledge tests.

💡 Serve as a subject matter expert.

💡 Control intraday operations.

💡 Control service providers.

Coordinator Quality & Steering in Customer Service

Deutsche Post Customer Service Center

💡 Conduct regular quality circles.

💡 Coordinate the quality assurance team.

💡 Derive, track & trace quality improvement measures.

💡 Conduct internal audits and prepare for external audits/certifications.

💡 Derive questions for monthly knowledge tests.

💡 Create knowledge tests and administer the Moodle tool.

💡 Analyze and derive measures from knowledge test results.

💡 Monitor calls and written samples (including using NICE QM).

💡 Coach employees.

💡 Develop training and quality improvement measures.

💡 Support knowledge management.

Quality Manager in Customer Service

💡 Conceptualize trainings and create training materials.

💡 Prepare and conduct trainings for new and existing employees.

💡 Develop training and quality improvement measures.

💡 Monitor calls and written samples (including using NICE QM).

💡 Coach employees.

Trainer in Customer Service

Customer Service Agent in Front and Backoffice, and Multiplier

The Facilitainer: Transform Your Boring Virtual Sessions into Engaging, Impactful Experiences 🚀 Expert Trainer & Coach | Creator of Memorable Learning Adventures | Geek-in-Chief 📣 Reach out Today!

Tired of virtual sessions that feel disconnected, low-energy, or like “just another Zoom call”?
I help trainers, facilitators, coaches, and learning professionals design virtual experiences people actually enjoy – and remember.

👉 Whether you lead workshops, deliver coaching, or create learning journeys – I’ll help you make them interactive, high-impact, and energizing.

💡 What I Do
I turn boring online meetings, trainings, and webinars into dynamic, engaging sessions that boost attention, participation, and results.

🔧 How I Help
If you’re dealing with…
• Distracted, passive participants
• Zoom fatigue taking over your sessions
• Tech overwhelm getting in the way

You’ll learn how to…
✔️ Capture attention with facilitation techniques that work
✔️ Use tools like Miro, OBS, Stream Deck, Zoom & Butter without the overwhelm
✔️ Design experiences tailored to your audience, goals, and style

👥 Who I Work With
• Trainers & Facilitators leveling up their virtual delivery
• Coaches & Consultants building standout online programs
• L&D professionals, Instructional Designers, and LxDs crafting engaging learning journeys

🎯 What You Get
• A confident, engaging delivery style
• Smarter workflows that save time and stress
• Participants who are present, active, and eager for more

📬 Ready to make your sessions unmissable?
Let’s talk coaching, training, or consulting.

💬 Message me right here on LinkedIn
🔗 Book a free intro call: thefacilitainer.com/get-in-touch
📬 Grab free resources: join.theFacilitainer.com

"There must be smoother, more engaging ways to run online sessions..."
You’re not wrong. There is. 🤓

With the right tools and guidance, creating 𝗳𝗹𝗼𝘄 𝗶𝘀𝗻'𝘁 𝗺𝗮𝗴𝗶𝗰 - 𝗶𝘁'𝘀 𝗺𝗲𝘁𝗵𝗼𝗱 that ...

→ makes your sessions feel smooth, not scrambled
→ frees your brain to connect instead of troubleshoot
→ lets your audience go, "Wait - how did you just do that?"

Once you get into flow, you stop running sessions and start leading them.

With clarity.
With confidence.
With creativity.

That’s my jam - helping others facilitate with flow, not frustration. 🤓

→ My 5-day 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗙𝗮𝗰𝗶𝗹𝗶𝘁𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 kicks off Oct 6

↳ Hands-on, practical, and surprisingly fun
↳ Max 6 participants per cohort for real interaction

We'll build your virtual studio together - step by step.

You'll learn how to use OBS, Stream Deck, Zoom and more, in ways that make your online workshops, trainings, and coaching sessions feel effortless (and look amazing).

By the end, you'll have a (work)flow that feels like an extension of your brain - and a setup any facilitator would be proud to turn on.

🎟️ Details + sign-up: https://lnkd.in/eS8sXyDq

Curious if my Virtual Facilitation Masterclass is a fit for you?
Happy to help you figure it out. 

Your Geek-in-Chief,
Said, the Facilitainer

Said Saddouk

Facilitate Like Magic ✨ | I Help You Wow Your Audience Online | Virtual Engagement Wizard | Miro Hall of Famer | Geek-in-Chief

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