Saikat Saha's Linkedin Analytics

Saikat Saha is a ServiceNow Certified Professional & Implementation Specialist, a Techno-Functional & Business Process Sr. Consultant and a ServiceNow Platform Manager; with 10 years of relevant professional work experience and extensive consulting experience in a variety of industries. He has extensive experience with ServiceNow implementations, including designing, architecting, integrations, process automation, development, and deployment activities across various modules, as well as enhancing a broad spectrum of the ServiceNow platform, including configuration and customization of core applications in enterprise environments for single-tenant and multi-tenant systems. He has a thorough understanding of the ServiceNow platform and functionality, along with expertise working on multiple ServiceNow implementation projects throughout the development life cycle, with multiple vendors and geographically dispersed teams. He has extensive expertise as a ServiceNow SME, with the ability to lead work across organisational boundaries and manage a large team of application developers and international customers. He has excellent interpersonal skills and is admired for his pleasant demeanour and constructive, problem-solving mindset. He is a good team player and leader who values the journey above the destination. This breadth of experience has given him a strong technology foundation and high enterprise business process accumen. Presently, he is a Lead Solution Advisor (Sr.Consultant) with Deloitte USI Advisory ServiceNow team handling global Cyber Risk Services customers. He is leading Deloitte USI client engagements, client teams, innovations, RFPs and internal Deloitte initiatives. Functional skill sets: • Consulting with customers for detailed requirements gathering from business perspective, mapping to ServiceNow functionalities and helping them to digitise workflows & processes that optimise IT, Risk and Cyber Service delivery • Working closely with stakeholders to understand their business processes, including current state & the desired "to-be" state, providing technical demonstrations and documentation of requirements & conceptual design from which applications & solutions are developed • Providing quality assurance through peer reviewing development work performed both on & offshore, and guiding others on ServiceNow best practices Technical skill sets: • Integration technologies known: REST, SOAP, Mid Servers, LDAP, JDBC, SSO, Connectors, Spokes, Excel, CSV, Email • Programming languages known: JAVA, Python, HTML, CSS, JavaScript, Angular JS