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Graduate with a degree in Entrepreneurship and a Travel Academy (TRAC) Tourism and Travel Consultant Diploma, with several years of work experience in travel management and consultancy, administration, sales, marketing, and project management. Passionate about sustainable tourism and travel, building strong customer relationships, driving brand loyalty, and increasing customer engagement. I display an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals. I have proven competencies in team leadership, project management, identifying potential markets and developing strategies, excellent negotiating, closing and communication skills with individuals at all levels. I am a leader by example who is always proud to see both my customers and team achieve a high degree of success, and I am excited to work with an organisation where I can share my knowledge, as well as learn from my colleagues. Specific areas of specialization and Key competencies include; • B2B and B2C sales (Inside and outside sales) • Customer Relationship Management • Key Account Management • Team Building & Leadership • Tour and Travel Management • International business development • International sales • Negotiating • Customer relations • Customer experience management • Business strategy • General business management
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