Buzzbold

Salesforce Administrator

Trailhead by Salesforce

Trailblazer

Accenture Federal Services

• Gather, create, and document current and future business process flows.
• Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.
• Offers analysis throughout all phases of the project lifecycle.
• Tests salesforce configuration and setup, test case development, performance and load testing, End to End testing, and functional/regression testing.
• Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support.
• Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.
• Manage relationships with stakeholders to achieve project goals.
• Participate in the evolution of team best practices, standards and policies.
• Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.Support all Salesforce releases and ensure system uptime as per the SLA.
• Be part of a fast paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.

Salesforce Consultant Senior Analyst

Talent Stacker | Salesforce Career Development Program

•	Leading client sessions, gathering/prioritizing requirements & creating solution documentation.
•	Configured data integration and automations including alerts & flows to solution for business needs.
•	Lead weekly sprint review meetings to review enhancements and prioritize sprint backlog.
•	End user training documentation and workshops to ensure understanding and user adoption of customizations
•	Automations including email templates, alerts, process builders and flows in order to properly solution for business needs.
•	Salesforce Security – ongoing maintenance and structuring of roles/profiles/permission sets/ sharing rules.
•	User interface Customizations – lighting layouts and page layouts to facilitate user management.
•	Participating in live workshops exploring best practices around Salesforce.com and the broader Salesforce ecosystem.
•	Participating in professional development topics for Salesforce administrators/ business analyst.

Salesforce Certified Professional

Mailgun by Sinch

• Managed CPQ Quotes, Pricebooks, Contracts, Renewing Contracts, and Amending Contracts
• Gathering detailed requirements & full solution documentation for requirement delivery.
• Coordinated with an all-remote data audit support team across North America Europe, and Asia via 
   Zoom, Slack, Gmail, and Excel/Google spreadsheets
• Uphold and promote best practices, design guidelines for security practices

Salesforce Consultant

Logic Systems Sound and Lighting

•	Implemented new software program to handle scheduling employees and logistical needs for 2 business lines
•	Administer and manage 50+ employees using scheduling software
•	Improving operation processes by examining current SOPs, analyzing daily performance, and recommending procedural and policy changes to management.
•	Efficiently coordinating schedules, supervising staff, coordinating shipments, and managing daily logistics for the company’s facilities, and off-facilities services.
•	Saving event technicians’ time and enabling productivity increase through efficient and highly dynamic schedule management.
•	Following a consistent superb performance, entrusted with supporting and filling in for Asset and Rental Manager, as well as managing the warehouse staff in place of the Warehouse Manager whenever needed. 
•	Driving reliable punctuality through the coordination of all inbound and outbound freight shipments, acting as a primary point of contact for drivers, vendors, and staff.
•	Minimizing transportation vehicles downtime by coordinating all the efforts of fleet management, including preventive and breakdown maintenance.
•	Recognized for making a significant impact on productivity through nurturing a highly inclusive culture ensuring team members feel connected to the organization and perform consistently.

Logistics Coordinator

STL Case Co

•	Managed the store end-to-end, including HR, sales and promotion activities, customer service, daily operations, cash management, inventory, etc. 
•	Drove superb performance through efficient task distribution, supervising staff on shift, training new hires on sales techniques, customer service, and safety guidelines, setting up schedules, and confirming completion of daily assignments.
•	Created CAD drafting’s from concept to finished product using AutoCAD and V-Carve Pro, as well as operated Techno CNC machine.
•	Nurtured positive and close relationships with supply chain vendors, and worked towards consistent, quick, and smooth resolution in case issues came up.
•	Maintained a high-volume workload within a fast-paced environment. Assisted clients and consistently met and exceeded performance benchmarks in all areas. 
•	Continuously improved operational efficiency and reduced operations expenditure by streamlining work processes and reducing operations errors, instituting innovation, and eliminating as much manual work as possible. 
•	Consistently demonstrated subject matter expertise, led team members by example, and answered stakeholders’ needs, acting as a point of escalation for all matters.
•	Assisted with managing various projects and serving as the primary liaison between the client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.

Production Manager

Exclusive Events, Inc.

•	Upheld the company operational standards through collecting, analyzing, and presenting reports to management, taking part in the design of the operations strategic planning and reviews, and ensuring production, productivity, and quality standards. 
•	Effectively managed multiple projects simultaneously, defined timelines and milestones, created project paths, delegated assignments, identified, and resolved project constraints, resulting in 100% on-time and within-budget delivery. 
•	Led various teams, including warehouse personnel, event staffing, and union crews, conducting their on-boarding, training, daily supervisory, periodic feedback, and professional development. 
•	Stayed up to date with market trends to identify, leverage, and incorporate event ideas to drive customer engagement, boost profits, and customer satisfaction.
•	Maintained a portfolio of vendors, serving as a primary point of contact, building, and sustaining mutually beneficial relationships.
•	Demonstrated excellent communication and negotiation skills in developing a detailed budget with clients and keeping them within it by negotiating terms and prices, clearly communicating expenses, managing invoices, and keeping clients updated.
•	Interfaced and collaborated with team members at all levels of management and departments to develop solutions and facilitate cooperation between different parties.
•	Ensured smooth, delay, and error-free events through quick and efficient issue resolution, exhibiting strong problem-solving skills while leading onsite crews. 
•	Slashed monthly expenditure by initiating and coordinating the purchase of three company vehicles along with frequently used equipment, cutting down on excessive rental costs.  
•	Managed high-value inventory while ensuring inventory control needs are consistently met by improving equipment and inventory tracking methods, as well as inventory management processes and procedures.

I am a Salesforce Professional with a passion for efficiency and solving complex business problems. I have over 11 years of experience in the Special Events industry, including a history of implementing and managing other software systems, client relation management, requirement gathering, project management, and end user training.  I have strong analytical skills with an interest in understanding data and utilizing information to make informed business decisions. 

In my free time, I enjoy participating in Salesforce Community groups both learning and helping others to leverage Salesforce to improve productivity and efficiency for their employers and co-workers. I am also a member of a Salesforce Professional Development Program to fully understand the Salesforce Ecosystem and network to build valuable relationships in the Salesforce space.

Outside my passion for Salesforce, I enjoy exercising, exploring the local food scene, and traveling.

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