Tractor Zoom

➤ Conduct market research to understand customer needs, competitors, and trends.
➤ Collaborate with stakeholders to gather and prioritize product requirements.
➤ Create user stories and acceptance criteria to guide development.
➤ Maintain and refine the product backlog.
➤ Plan and prioritize product releases based on business objectives and customer needs.
➤ Work with Scrum team to plan sprints, allocate resources, and set sprint goals.
➤ Coordinate user testing and feedback sessions to validate product features.
➤ Ensure comprehensive documentation of product features, user guides, and release notes.
➤ Keep stakeholders informed of progress, changes, and any impediments.
➤ Manage team capacity and allocate resources effectively.
➤ Foster collaboration among cross-functional teams.
➤ Identify and mitigate potential risks that could impact the GTM strategy.
➤ Collect insights from the launch and use them to improve the product.

Business Analyst

Talent Stacker | Salesforce Career Development Program

➤ Guiding client sessions to efficiently gather and prioritize user requirements, thereby creating solution-focused documentation.
➤ Utilizing Salesforce Einstein and AI-driven analytics to create data integrations and automated configurations, including alerts and flows, to meet complex business objectives.
➤ Steering sprint review meetings to assess and prioritize enhancements for optimum productivity.
➤ Developing user training materials and conducting workshops to ensure seamless adoption of platform customizations.
➤ Implementing diverse automations (email templates, alerts, flows) for optimal business solutions.
➤ Maintaining Salesforce security through consistent role, profile, permission sets, and sharing settings management.
➤ Enhancing user management through UI customizations like lightning layouts and page layouts.
➤ Participating in live workshops and webinars focused on AI and Einstein Analytics, aimed at continuously updating best practices within the Salesforce ecosystem.
➤ Pursuing professional development opportunities in Salesforce administration and business analyst roles.

Salesforce Administrator | Salesforce Business Analyst

Let's Get Social

➤ Review social media analytics with AI, then develop and implement improvements to increase effectiveness.
➤ Help people creatively communicate their vision through video, photo, and design.
➤ Drive growth across all organic social media channels. Facebook, Twitter, Instagram, LinkedIn, and YouTube.
➤ Build and maintain social media calendars with the help of ChatGPT.
➤ Design and create social media posts using Adobe Photoshop, Adobe Illustrator, Adobe Premier, Canva, and more.

Social Media Marketing Account Manager

KBR, Inc.

➤ Designed, built, tested, deployed, and maintained solutions for Salesforce, MaxTrax, and other supporting platforms.
➤ Managed user setup and sharing, including profiles, permission sets, roles, and sharing rules. 
➤ Monitored data quality through record cleansing and duplicate record management.
➤ Administered other tools that integrate with Salesforce and MaxTrax.
➤ Created and maintained system documentation and support procedures.

Quality Assurance CRM Analyst

URS Corporation, An AECOM Company

➤ Participated in the planning and analysis of business requirements for system changes and enhancements.
➤ Reviewed drawings and specs for tolerances, materials, and welding procedures to be used before fabrication started.
➤ Coordinated new PQR’s and WPS’s for new welding procedures to be used in the fabrication shop or field either in-house or at a test lab.
➤ Recorded welds being made as well as welders that made a weld. (Weld Mapping)
➤ Reviewed fabricated piece(s) for dimensions, orientation, material and schedules used.
➤ Flagged welds for x-ray and or any other NDE being performed.

Quality Control Inspector

Price Gregory International, Inc.

➤ Handled quality assurance reports and data analytics, ensuring comprehensive project oversight.
➤ Orchestrated all Non-Destructive Evaluation (NDE) aspects on projects, including Radiographic Testing (RT), Penetrant Testing (PT), Hydrostatic Testing, and Post Weld Heat Treatment (PWHT).
➤ Collaborated with Project Manager, Lead Inspector, and Safety Team to align on NDE activities and ensure safety compliance.
➤ Maintained daily communication with NDE companies to manage testing schedules and deliverables.
➤ Participated in code compliance reviews with Authorized Inspector (A.I.), validating and finalizing processes for sign-off.

Quality Apprentice Inspector 

LBJ Yacht Club & Marina

➤ Delivered exceptional customer service and professional assistance to visitors, guests, and employees at LBJ Yacht Club and Marina.
➤ Carried out broad-ranging clerical tasks and office administration duties, streamlining operations.
➤ Operated independently under general supervision, leveraging personal initiative and direction.
➤ Oversaw a well-organized filing system, managing both paper and electronic documents effectively.
➤ Upheld a high standard of customer satisfaction, setting a positive tone for all interactions.

Customer Service Specialist

I recently transitioned from working in corrosion control engineering after finding my Salesforce focused passions. I’m currently a Business Analyst and Scrum Master at an amazing B2B Salesforce ISV serving the Ag Industry. 🚜 

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