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Leading a team to alleviate client pain points by leveraging Salesforce to deliver a consolidated CRM for Deloitte utilizing:

-Stakeholder Interviews
-User Stories & Acceptance Criteria
-Business Process Mapping
-Risk Analysis
-Functional Specification Document
-Salesforce Implementation
-Salesforce Experience Cloud

Deloitte Salesforce Consultant

Led a team to elicit, document, and solution for business requirements for B2B Slack via:

-Client Discovery Sessions
-Personas
-User Stories & Acceptance Criteria
-Business Process Mapping
-Project Delivery Plan
-User Acceptance Testing
-Salesforce Implementation

Salesforce Business Analyst

Talent Stacker | Salesforce Career Development Program

•	Led weekly meetings to review Salesforce Configuration Updates and Determine Next Steps for continues Process Improvement and New Enhancement Prioritization.

•	Gathered detailed requirements and Full Solution Documentation for Requirement Delivery

•	Crafted End User Training Documentations and workshops to ensure understanding and End User Adoption of Customizations

• Automations Including Email Templates, Alerts, Process Builder and Flows in order to properly Solution for business needs.

• Salesforce Security - Ongoing maintenance and structuring or Roles/Profiles/Permission sets
/Sharing settings

• User Interface Customizations - Including Lightning layouts and Page layouts to facilitate a streamlined user management.

Salesforce Administrator

Trailhead by Salesforce

Foxconn

•	Simplified procedures for UAT, Functional Testing, Regression Testing, Performance Testing, and Root Cause Analysis to increase productivity by over 200&

•	Increased Testing efficiency by documenting efficient testing procedures to eliminate Technical Debt

•	Trained & mentored technicians on Proper BA/Testing etiquettes improving quarterly deliverables.

•	Test-Driven Development procuring & maintaining testing environments mitigating failures

Software Test Lead

•	Spearheaded Software and Hardware testing beating employee performance benchmarks by 200%
•	Revamped testing ideologies by showcasing increased productivity by utilizing efficient and quicker procedures

Test Engineering Technician

Amazon

(ICQA) Inventory Control Quality Assurance

Quality Assurance Technician

Hewlett Packard Enterprise

Linux Based Server Test Technician | Quality Assurance Technician

Software Test Technician | Area Cordinator

I leverage Salesforce CRM to build dashboards & automations that save companies time and increase revenue.

I empower projects with Business Analysis methodologies that clearly define project scope and elicit requirements.

I enable teams to define and achieve goals leveraging communication and collaboration adhering to Agile project management.


Actively engaged in multiple Salesforce communities, I enjoy connecting with like minded individuals to empower them and learn from their journeys!

Sharing my journey, insights and experience on LinkedIn. Feel free to drop a DM if you have a question.

Let's connect and have a chat about #Salesforce #Flows #Business Analysis #Testing #Automation #Business Processes #Salesforce Certifications #Fitness #Soccer #UFC #ContentStrategy 

☁️ Check out my Certification and Badges at https://trailblazer.me/id/salesforcesid ☁️

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