DataSnipper

VP of Customer Success

Deel

Leading a global team of 60+ Customer Success Managers focused on serving Deel’s SMB and Mid-market clients.

Global Sr Director, Head of Customer Success (SMB/Mid-market)

Leading a team of 30+ Customer Success Managers across EMEA & APAC.

Sr Director, Head of Customer Success (EMEA & APAC)

Leading a team of 25+ Customer Success Managers across EMEA.

Director, Head of Customer Success (EMEA)

Foleon

Leading an amazing team of 40+ revenue professionals across Sales, Customer Success, and Professional Services.

VP of Sales & Customer Success

Foleon is a leading content creation platform providing business teams with a fast and scalable way to produce highly-engaging content experiences that bring a new level of intelligence to their customer journeys. Foleon is based in Amsterdam and serves more than 1,400 global B2B brands.

Digital content is more important than ever. The customer journey and experience with your brand starts with content. In fact, as most of us know, 70% of the buyer's journey happens before they ever speak to a salesperson. Fuel your customer journey with Foleon's content creation platform.

At Foleon I lead our Customer Success teams. Customer Support, Creative Services, and Customer Success Management.

Happeo

Advisor

Making work a happier place for our customers and our employees.

Optimizely

Responsibilities

• Managing Optimizely's Customer Success EMEA team in Amsterdam, London, Munich, and Cologne.
• Mentoring
• Training other team members
• Driving internal business projects 
• Building customer success strategy
• Managing portfolio of $30 million
• Segmentation of corporate, enterprise and strategic customer
• Work closely with both sales and other business units
• Customer retention/expansion/product adoption
• Understand customers business goals and provide expertise guidance to ensure goals are achieved 
• Help customers build a testing culture 
• Share industry insights and best practices with customers
• Building customer success programs 


Key Achievements

• Achieving/Exceeding performance targets
• Completed a project to define key milestones in customer on-boarding
• Built an automated customer health score
• Organised customer user groups

Manager, EMEA Customer Success

Workiva

Responsibilities

• Liaise with sales and other business to resolve customer issues and requests
• Manage the Customer Success Expert Team
• Assist Solutions Architects with complex demos
• Co-ordinate with US management team
• Presentations on new products, company direction and staff training
• Assist quality assurance team to pinpoint specific issues affecting customers

Key Achievements

• Instrumental in growing the Amsterdam Customer Success Team
• Involved in pre-sales, and post-sale process
• Played a key role in retaining large customer by providing world class service

Manager, Customer Success

Traveling

Spent time traveling around Europe while based in Iceland.

Traveling the world

Responsibilities

•	Management of team
•	Oversee day to day running of branch
•	Handle customer queries and complaints
•	Personal Loan assessment
•	Home Loan assessment
•	Account maintenance
•	Oversee checking for compliance
•	Maintain in-depth knowledge about securities for lending
•	Guide clients through the house buying process
•	Guide clients through lending process
•	Help sales staff to sell a wide range of financial products and services
•	Retain and grow thorough knowledge of bank policy, systems and procedures appropriate to role
•	Train new staff.

Key Achievements  

•	Played a key role at branch level in the merger of the ANZ bank and The National Bank 
•	Implementation of the first single management team across an ANZ and National Bank Branches 
•	Creation of business plan to increase sales opportunities.

Assistant Branch Manager

Responsibilities

•	Grow and manage banks customer base
•	Reach sales targets
•	Home and Personal Loan assessment
•	Account maintenance
•	Maintain in-depth knowledge about securities for lending
•	Liaise with client’s solicitors and real estate agents
•	Guide clients through the house buying process
•	Sell a wide range of financial products and services
•	Retain and grow thorough knowledge of bank policy, systems and procedures appropriate to role
•	Supervise teams in absence of Managers
•	Train new staff.

Key Achievements  

•	Piloted Regional Senior Personal Banker Role. This involved filling gaps in staff cover throughout the North Shore Region of Auckland
•	Engaged seamlessly with Northern Region Branch Network, rotated through 11 different branches
•	Exceeded Sales Targets for 2011
•	Subject Matter Expert for New Zealand Simplification project (merger of ANZ Bank and National Bank systems)
•	Maintained a 95% approval rate on loans above CAD limits
•	Obtained Home Lending CAD (Credit Approval Discretion). This allowed approval of Home Loans. This was additional to CAD obtained in previous role.

Regional Senior Personal Banker

Responsibilities

•	Grow and manage banks customer base
•	Reach sales targets
•	Personal Loan assessment
•	Sell and maintain a wide range of financial products and services
•	Retain and grow thorough knowledge of bank policy, systems and procedures appropriate to role
•	Train new staff.

Key Achievements  

•	Selected as part of a campaign focusing on student banking
•	Received a Regional Service Award
•	Created multiple simple Excel based sales tracking systems for branch tracking
•	Worked as part of file cleansing project. Moved customer files from paper based to electronic
•	Committee member for Cancer Society fundraising for 2008 and 2009
•	Exceeded all Sales Targets from 2007 to 2010
•	Maintained a 95% approval rate on loans needing one up approval
•	Obtained Personal Lending CAD (Credit Approval Discretion). This allowed approval of Personal Loans Overdrafts and Temporary Excess
•	Completed training courses to expand knowledge.

Personal Banker

Responsibilities

•	Quick and efficient processing of customer transactions
•	End of day balancing of cash pool
•	Actively seeking opportunities to make appropriate customer referrals to sales staff and accredited specialists
•	Retain and grow thorough knowledge of bank policy, systems and procedures appropriate to role.

Key Achievements 

•	Exceeded all Sales Targets from 2006
•	Performed above and beyond expectations, received monthly certificates for out-performance.

Service Consultant

Progressive Enterprises Limited

Managed team of 18
Provided support and direction for staff
Oversaw replenishment of stock on shelves
Completed staff reviews
Ordered stock from central warehouse
Maintain high level of store presentation
Handled customer queries and complaints.

Key Achievements

Achieved significant enhancement of efficiency, teams work completion rate increased from 80% to 100% within 2 months.
Initially hired as 2IC but subsequently promoted to department manager within 3 months.
Reorganised stock room for better workflows and access to stock.
Dramatic improvement in staff morale.

Department Manager

McDonald's Corporation

Managed 5-7 staff
Analysed sales and managing resources needed to run shifts efficiently
End of day balancing of cash pool
Ordered stock from central warehouse
Completed daily tracking reports for Head Office
Store start up and end of day close
Managed customer feedback.

Key Achievements

Involved in the Implementation of new POS(Point Of Sale) System. This required the training of staff, organisation of solutions to Go Live issues and liaising with the system vendors.

Shift Manager

SaaS leader with 10 years experience building, optimizing and scaling global Sales & Customer Success teams to accelerate growth.

Taplio

Sam Brown's Linkedin Analytics

Sam Brown

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Taplio

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Sam Brown

Want to drive more opportunities from LinkedIn?

Sam Brown's Linkedin Analytics