Growing Bolder

Responsible for all communications and partner relations between our clients and internal teams as well as strategic planning to improve client results and achieve client goals.
Create solid and trusting relationships with our clients to ensure a positive consistent experience from our production and design teams while building and cultivating excellent relationships with our partners.

Develop and maintain excellent knowledge and understanding of our client’s needs and performance goals in various industries to ensure all client expectations and deliverables are met.
Assist in negotiating contracts with our clients and establish a timeline of performance and oversee internal and external budgets with our partners.
Deliver and review monthly performance results and social analytics with our clients in line with agreed client goals and targets and provide possible strategies to improve results.

Ensure a seamless and effective process of communication between our clients and our creative, design and production teams to ensure the highest quality of materials and design are being produced.
Responsible for engaging and maintaining strong client relationships at all levels while providing client solutions and resolving all client issues.
Working collaboratively with the Growing Bolder team to achieve collective goals and objectives for our clients’ ongoing service, to identify new ideas, creative solutions and build strategies to contribute to the growth of the company.

Key Client Manager/Partner Relations

PHMG

Created a consultative relationship with our clients across North America to ensure a consistent world-class experience from our client services teams while building and cultivating excellent relationships with our partners and providing client solutions.
Drive and encourage the account executives to effectively manage client relationships and exceed client expectations. Provide outstanding services, build client confidence and promote a positive company image.
Performed critical client negotiations for service contracts that has yielded an over 90% retention rate and 89% save rate, saving over $1.000.000, in potential lost revenue.
Delivered financial results in line with agreed team goals, revenue and profit targets that contributed to increased added revenue by adding value service enhancements as well as new agreements with added revenue.
Ensure a seamless and effective process of communication between the account management and client support teams and client base.
Enhance client experience and develop a succession plan to ensure clients receive the best possible experience and service.
Liaising with clients and the creative departments to ensure the delivery of a first-class audio branding service that meets and exceeds expectations of our clients.
Responsible for engaging and maintaining strong client relationships at the highest level.
Working collaboratively with the team to achieve collective goals and objectives for our clients’ ongoing service to identify new ideas, creative solutions and build re-enrollment strategies to contribute to the growth of the company.
Assign client requests to internal PHMG teams, oversee daily team workflow and redirect work to meet changing client needs.

Head of Client Relations

Frontline Performance Group

Responsible for building strong relationships while supporting FPG’s business development and client solutions team and strategy. Promote the sharing and adoption of FPG services, performance software technology and best practices within the client environment, to energize the frontline, unleash their impact and passionately connect them with their company’s brand and its customers to achieve transformational long-term results.

Building strong high performing service and sales teams and leaders as well as helping them successfully navigate through change. Collaborated with various sized organizations across the hospitality, automotive, hotel, car rental, theme park and home insurance market segments.

Assisted organizations identify and achieve healthy positive work cultures through performance management and employee engagement.

Client Solutions - Business Development Team

Responsible for partnering, building strong relationships, learning and consulting client’s performance improvements inclusive of training, learning and developing needs.  Recommend appropriate performance solutions and best practices that are aligned with FPG services and that positively impact the clients growth, business needs and objectives. 

As a Senior Performance Manager some of my other responsibilities include training and coaching frontline sales staff to meet and exceed established goals within a service based sales environment. I assist with territory leadership, specifically the development of the performance management team. This includes implementing FPG’s Blueprint for increasing our client’s service and sales results; which includes the assistance in training and development of new and existing associates ensuring quality delivery and execution expectations are being met as well as being a consultative partner to each client within the territory.

Senior Performance Manager

Avis Budget Group

Drove growth and Invested in the success of a Budget Car and Truck Rental location. Including recruiting, staffing, marketing and promoting the Avis Budget Group brand and values.  Maintained a business plan aimed at developing a rent-a-car/truck business in the local market and the day to day operations.

Agency Operator | Business Owner

As a Senior Account Manager some of my responsibilities include training and coaching frontline sales staff to meet and exceed established goals within a service based sales environment. I assist with territory leadership, specifically the development of the performance management team. This includes implementing FPG’s Blueprint for increasing our client’s service and sales results; which includes the assistance in training and development of new and existing associates ensuring quality delivery and execution expectations are being met as well as being a consultative partner to each client within the territory. 

Coached, Mentored and Supported frontline teams side by side to energize and maximize their impact and passionately connect them with their customers to achieve transformational results. Developed true frontline ambassadors through a proven system of customized consulting, ongoing training and one-on-one coaching.  PG is a global change management consulting firm that believes in the potential of people. We work side by side with our clients to energize their team members, maximize their impact and passionately connect them with their customers to achieve transformational results. We develop true frontline ambassadors through a proven system of customized consulting, ongoing training and one-on-one coaching.

Senior Account Manager

Account Manager

Enterprise Rent-A-Car

Performed superior customer service and sales while effectively communicating, influencing and interacting with customers, vendors and team members for the largest car rental company in North America.  
Contributed to the substantial growth of the business by performing effective weekly sales and marketing calls, creating corporate accounts and relationship building with body and service shops, dealerships and insurance companies.
Collaborated as a team to consistently achieve an 85-90 percent customer satisfaction rate.

Management Assistant

Dollar Thrifty Automotive Group

Sales and Marketing Assistant

Mears Transportation Group

Guest Services | Hospitality Divison

Experienced leader with a demonstrated history of leading teams and organizations to improve and achieve great results. Skilled in developing and supporting all levels of leadership and staff through leadership development, performance improvement, coaching and organizational change efforts. 

I pride myself on building solid and trusting long term relationships. Experience building strong high performing service and sales teams and leaders as well as helping them successfully navigate through change. 

Experience assisting organizations identify business opportunities, increasing revenue and achieving healthy positive work cultures through performance management and employee engagement.

I have collaborated with various sized organizations across the hospitality, automotive, hotel, car rental, theme park and home insurance and healthcare market segments.

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