Samantha Ibarra's Linkedin Analytics

I’m a Client Success and Operations leader with 12+ years of experience transforming underperforming teams and processes into revenue-driving engines. I specialize in retention, churn reduction, and improving client lifetime value through scalable systems and team accountability. I’ve led end-to-end client operations—from onboarding to renewal—while directly managing portfolios and coaching teams responsible for upsell, retention, and customer health. My approach combines operational structure with client empathy, translating data into action and friction into loyalty. The problems I solve: • Disjointed onboarding and engagement that lead to early churn • Limited visibility into client health, performance, and KPIs • Unclear roles, gaps in accountability, or missing playbooks • Misalignment between CS, Sales, Product, and Ops that blocks scale The value I bring: • Created retention strategies and playbooks that improved renewal and upsell rates • Built health score models and feedback loops to flag at-risk accounts early • Trained CS and AM teams to improve execution, increase accountability, and deliver stronger results • Used data to reduce churn, improve value delivery, and grow account revenue I’m currently exploring full-time Director-level roles in Client Success or Operations, where I can lead strategic initiatives, reduce churn, and turn post-sale delivery into a revenue driver. Let’s connect if you’re looking for a grounded leader who builds systems that scale, teams that perform, and client experiences that retain.