Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

• Serve as main point of contact and consultant for business leadership
• Maintain ongoing partnerships with business and L&D leadership to develop holistic, outcome driven learning solutions using appropriately modalities
• Partner with business leadership to determine development priorities, performance gaps, contractual requirements, and goals.
• Conduct strategic assessments periodically to proactively determine potential upcoming projects, resource allocation, and deliverables
• Manage projects through the design, development, and implementation phases including new hire onboarding curricula and incumbent learner upskillings
• Conduct periodic evaluations to ensure that current learning solutions are effective and relevant
• Mentor new learning partners to improve onboarding experience and employee retention

Learning Partner

• Facilitate the delivery of learning solutions to the licensed healthcare professional workforce in both
physical and virtual classroom settings
• Apply adult learning principles and performance management methodologies to assess and improve
learners performance
• Support learning needs analyses for various learning solutions consumers
• Consult on and make recommendations about learning solutions
• Identify and model best practices and guidelines for successful learning facilitation
• Create digital learning solutions for the licensed healthcare professional workforce
• Assist in on-boarding and coaching of new Training Specialists

Sr Medical Training Specialist

Adapt Community Solutions

• Project planning and implementation of new business initiatives
• Management of performance metrics, KPI dashboard, and production efficiency
• Recruiting, hiring, and on boarding of new employees 
• Oversight of all quality assurance and compliance activities
• Ensured compliance with current contract and content development for new contract proposals
• Direct management of staff: scheduling, personnel issues, and weekly developmental supervision
• Provided community outreach and education on mental health and suicide prevention
• Provided supervisory consultation and participated in on call rotation
• Provided direct clinical services to consumers

Clinical Manager

• Participated in community outreach and education on mental health and suicide prevention
• Advocated for consumers at community resource council group meetings, complex care planning meetings, and ARD/IEP meetings
• Direct management of call center and mobile crisis activities, clinical and administrative
supervision of staff, supervisory consultation, and participated in on call rotation
• Oversight of quality assurance activities and final review of consumer complaints, critical incidents, and HIPAA breaches
• Oversight of staff scheduling, time off requests, and overtime management
• Provided direct clinical services to consumers

Clinical Supervisor

• Provided consultation as a mental health liaison at schools, jails, and hospitals
• Provided quality assurance review for crisis hotline and mobile crisis activities
• Provided supervisory consultation and participated in on call rotation
• Implementation of policy and procedure and reviewed any complaints and critical incidents
• Provided direct clinical services to consumers

Crisis Intervention Specialist - Quality Training Supervisor

• Provided crisis hotline and mobile crisis services
• Crisis Hotline duties included: telephonic screening, suicide risk assessment, brief therapeutic interventions, and coordination of care
• Mobile Crisis duties included: biopsychosocial assessment, suicide risk assessment, brief therapeutic interventions, care coordination, and clinical consultation

Crisis Support Specialist

STARRY Counseling

• Provided individual, group and family counseling services for at risk youth and families
• Facilitated social skills, parenting skills and emotional support groups for at risk youth and families

Counselor Intern

Community Life Center

• Provided counseling services for children, adults, and families
• Facilitated emotional support and skills training groups

Counseling Intern

Self-Employed

• Provided behavioral analysis services for children on the autism spectrum
• Provided education and skills training to families of patients on the autism spectrum

Applied Behavioral Analyst

Experienced Clinical Manager with a demonstrated history of working in the mental health care industry. Skilled in Organizational Management, Project Planning and Implementation, Suicide Prevention, Crisis Intervention, Brief Therapy, and Community Relations. Strong healthcare services professional with a Master of Arts (M.A.) focused in Clinical Mental Health Counseling from University of Mary Hardin-Baylor. 

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