Payactiv

Lead Customer Success function for Financial Wellness HR Benefit / Fintech company supporting company in a B2B2C environment. In addition, responsible for Sales Development (SDR) function supporting our sales teams to increase sales pipeline and leads conversion.

SVP Customer Success and Sales Development

ZenCentiv

Compensation often lives in spreadsheets or ineffective software. The rockstar development team behind @ZenCentiv has decades of experience running sales commissions at the enterprise level. Sales Commissions are complex and require the simplicity and unique features that @ZenCentiv offers to the end user and management.

GTM Advisor and Investor

Enverus

Responsible for overall Revenue Operations and Enablement efforts across company and helping scale the organization towards next phase of growth and GTM Transformation

VP Global Revenue Operations and Sales Enablement

Seagate Technology

Drove Sales Operations, Global Account Management, Total Customer Experience, Sales Effectiveness and Productivity, Sales and Partner Enablement, Training, Onboarding, Forecasting, Sales Compensation, Sales Technology, Reporting and Analytics and Team Development. Led team of 100+ people globally supporting $10.5B revenue annually.  Leading Sales Transformation efforts to move into SaaS / Subscription sales model.

Position was moved out of country - Manager willing to provide reference

•	Led Sales Transformation with focus on improving Sales Processes, creating seamless experience on Sales Tools, improve Sales Analytics and Sales Development resulting in increasing 5%–20% Sales Productivity
•	Directed Global Account Management team supporting all of company revenue with customer demand and forecast. Focus on improving sales forecast resulting in 30%+ improvements.
•	Managed Customer Experience function to make sure we become a customer centric company. Increasing NPS and Customer satisfaction scores by 25%+ and achieving top vendor rankings.
•	Enabled our sales teams by providing them training to transform them into consultative sellers. Created a successful Onboarding program.  Transitioned all trainings and annual sales kick off into a virtual mode with 90%+ effectiveness during pandemic.
•	Rolled out new Sales Compensation to focus on selling solutions along with device sales

VP Global Sales Operations, Enablement, Account Management and Customer Experience

PayPal

Led the Global Sales Operations Center of Excellence functions like Sales Reporting, Analytics, Technology, Sales Enablement and Readiness, Sales Compensation, Data Governance / Strategy and Project Management with a team of 55+ supporting $21B revenue annually.  Focused on driving Sales Transformation across all of Sales teams that improved sales productivity and efficiency.

Position eliminated due to going into functional mode - Manager willing to provide reference

•	Drove sales transformation efforts by improving sales technology and sales process to have one globally unified program across all sales by reducing 80%+ complexities
•	Led team of sales enablement members to train programs across all sales teams on value selling. Improved Onboarding, and Continuing Education programs.
•	Created a new sales compensation plan structure aligning to new sales transformation initiatives.


Specialties:  Sales Enablement  » Sales Operations » Sales Technology » Sales Process » Fintech » Payments » B2B » Sales Strategy » Leadership » Global » Project Management » Sales Reporting » Analytics » Data Governance

Head of Global Sales Operations and Sales Enablement

eKomi - The Feedback Company

Leader in Customer Engagement platform collecting Feedback reviews on Product and Seller ratings along with Customer and Employee Experience reviews for 14K+ customer globally 
Responsible for 70+ person Sales and Marketing organizations across multiple countries selling into SMB, Corporate, Enterprise, Partnerships and Strategic Partnerships segments for a Feedback Company.  Driving Customer Experience sales to improve business results for customers and helping HR team engage better with their employees. Managing Sales of $40M per year.
•	Helped increase sales by 30%+ for Local business by improving their reviews on Google Maps and Knowledge Panel
•	Sold the Customer Experience journey to Marketing and sold the Voice of the Employee Journey to HR
•	Created an Enterprise sales team focusing on large accounts along with an insurance vertical sales team
•	Drove Referral and Reseller Partnership with large Global Partner Alliances (i.e. Magento, Shopify, Yellow Pages …)
•	Improved SMB sales by increasing pipeline and delivering 50%+ YoY in Spain, France and German markets

Chief Revenue Officer (CRO) - (Acting / Contract)

SoFi

Oversaw B2B and B2C Business Development Sales, Partnership / Customer Success, and Sales Operations for one of the fastest growing FinTech companies under SoFi at WORK segment. Sold suite of financial lending products (Student Loan Refinance, Employer Contribution, Personal Loans, Mortgages) to HR departments of Fortune 500 companies, Professional Associations, Investment Advisors, Real Estate Brokers, and Developers.

Position impacted as part of companywide reduction in force / layoffs

✔	Delivered back-to-back record quarters ($194M+) to reach record 2017 results ($670M+) in Student Loan products (40%+ YoY growth). Exceeded quota by 130%+.
✔	Grew team from 6 to 23 across Enterprise Sales, Partnerships / Customer Success, Channel Sales, Inside Sales, and Sales Operations over a 6-month period to support rapidly growing business.
✔	Defined GTM strategy and created B2B and B2C sales models that led to 300+ new accounts in 2017 (30%+ YoY growth).

Vice President, Employer Sales and Customer Success

TriNet

Managed staff of 85+ that supported a sales organization of 650+ with budgetary responsibility of $180M. Served as COO, CFO, and Chief of Staff to SVP of Sales. Managed SDR organization of 55 people.  Drove efficiencies that supported sales organization that generated $2.5B in annual revenue through outsourced HR services.

• Helped grow sales productivity by 23% and reduced annual planning process time by one month. Earned President’s Circle Award for outstanding sales operations leadership.
• Led the GTM implementation of key strategic initiatives, including: inside sales, channel sales, targeted mid-market sales, MDR/SDR and sales enablement, and operations. 
• Reduced sales credit disputes by 50%, resulting in 20% more selling time. Executed on company’s vertical strategy to align 450 sales reps to the correct verticals and markets. Introduced new operational rules of engagement, advanced technologies (CPQ) tools, and redefined territory boundaries to help sales reps sell new vertical products. 
• Created sales compensation plan that helped reduced attrition and improve morale.
• Developed first 3-year sales long-term growth model. Redesigned forecasting process to improve predictability of sales.
• Supervised and streamlined field and channel operations to create efficiencies in sales processing and expedite sales cycle.
• Reengineered budget process to alleviate overspending and drive expense efficiency. Implemented cost control strategies and cut budget costs by 5% to reduce cost of sales. 

Specialties: Process Streamlining » Winning Culture » Sales Strategy » Social Selling » Leadership

Vice President Sales Strategy and Operations

Delphix

Reporting to CEO, led Sales and Customer Success Operations along with SDR teams that supported 175+ sales professionals, sales engineers, and Customer Success teams. Managed a $30M annual operating budget for data virtualization software company. Developed domestic and international revenue strategy based on direct vs. channel sales model. Directed sales training and enablement, including onboarding of new hires and execution of sales productivity programs. Drove social selling methodology to increase brand awareness and improve product education. 

Operational Leadership
✔ Uplifted overall sales productivity.
✔ Reorganized and educated sales teams on new sales methodologies (MEDDIC) and CRM processes to expedite deals and enhance productivity.
✔ Grew average deal size by over 40% 

Domestic and International Revenue Expansion | Growth Strategy | Business Development
► Improved business predictability by designing a recurring Revenue-Based Compensation Plan (ACV). 
► Helped expand internationally selling in over 20 countries.
► Instrumental in accelerating the company's explosive revenue growth of over 100%.    
    
Talent Recruitment and Management | Winning Sales Culture | New Hire Training
☑ Worked closely with HR to improve advance recruitment process by creating a personalized, talent profile, increasing the number of qualified leads and growing pipeline by over 130%.
☑ Successfully scaled the organization from 40 to 175 staff (Enterprise Field & Inside Sales teams).
☑ Founded “Winning Sales Culture” strategy, chaired all global and new hire sales training and enablement activities, and launched sales productivity programs.

Specialties: Enterprise Sales, Demand Generation, Field Operations, Sales Strategy, Sales Planning, Opportunity Management, Sales Performance Metrics, Pricing, Quota Planning, Territory Planning, Sales Training, Sales Enablement, Sales tools, Sales Events, Sales Compensation Strategy

Vice President Global Sales Operations, Enablement and Sales Development

Salesforce.com

With direct responsibility to SVP Revenue Operations, accountable for leading a team thats supported  3K+ global salesforce with responsibility in areas of Strategy, Design, Quota Setting, Documentation, Policies, Governance, Order Crediting, Deal Compliance, Commission Administration, Communication, Training, Systems, Sales Performance Effectiveness and M&A integration for a leading cloud-based SaaS software company. 

Operational Excellence | Revenue Allocation
✔ Enhanced Global Account Manager (GAM) program and short-term product policies by reconstructing business policies to enforce proper sales behaviors.
✔ Designed and executed new business policies to maximize revenue allocation and acceleration. 

Talent Management and Development | Winning Culture
► With a focus on scale and process improvement, directed the efforts of 55 operational staff, unifying two organizations into one new entity, resulting in long-term company growth and increased operational efficiencies. 
► Determined to improve internal communications, introduced and implemented incentive training and gamification tactics to assist in the roll out of new plans and policies. 

Reporting & Analytics | Sales Performance Management Metrics
☑ Implemented Sales Performance Management Metrics to improve the Executive team’s analytic effectiveness, improving organizational performance and new product penetration. 

Specialties: SaaS, Salesforce.com, Xactly, Sales Data Management, Quota Setting, Operational Leadership, Sales Strategy, Sales Incentive Strategy.

Vice President Global Sales Compensation and Operations

As a champion of organizational transformation, I drive go-to-market strategies that lead to sweeping global expansion, robust sales frameworks that scale to growth, and innovative solution-selling methodologies that enable a competitive advantage. 

An influential business leader who gains C-Suite buy-in and cross-functional support to introduce transformational methodologies that blend operational excellence, financial oversight, teambuilding, and leadership development to achieve results. 

Visionary strategist with a history of building high-performing teams, frameworks, and roadmaps that prepare startups and Fortune 100 companies to scale for accelerated growth and market expansion. I have moved organizations from a product focus to solutions centric expanding revenue opportunities and becoming "top of mind" for our clients across all verticals. Global expansion expert with a track record of success defining international go-to-market strategies. 

As a pioneer of strategies that lead to winning corporate cultures I retain and reward top talent who deliver exceptional customer satisfaction. A hands-on leader, I’ve converted thousands of sales personnel into highly charged teams that are intrinsically motivated to deliver innovation and operational excellence. 

My philosophy:

“Good leadership isn’t about advancing yourself. It’s about advancing your team.” John C. Maxwell

If you need a trusted advisor as consultant or looking to hire a leader with a strong Business Acumen background to help build your business and champion operational change within your organization, contact me directly: 

📱 +1 (914) 255-3785
✉ samirq@yahoo.com

Specialties: Global Sales » Customer Success » Strategy » Sales Operations » Sales Enablement » COO » CRO » Revenue Operations » Transformation

Taplio

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