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16 years of experience at the customer service frontline, with a keen sense for trend sensitivity and proven record of day-to-day operation improvement. I believe there is no such thing as an instinctive "gift" that could outdo accumulated effort. There is simply no substitute for putting in the work. Because it is the only thing that works 100% of the time for 100% of the things worth achieving. In the end - it all boils down to experiences.
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