ByteDance

Partnership Execution: Collaborate with cross-functional teams to ensure the successful execution of partnership agreements, including onboarding processes, program implementation, and ongoing operations.

Operation Efficiency: Streamline partnership operations by developing and implementing efficient processes, workflows, and systems. Continuously identify opportunities for improvement.

Partnerships Beneficiary Performance Monitoring: Arrange resources to guide sellers in business strategy on the platform and offer continuous support within specified period. Track and analyze seller performance metrics and develop action plans and recommendations for underperforming sellers to help them improve and grow with the incubation department. Collaborate with internal teams to plan marketing campaigns based on partnership objectives.

Data and Reporting: Collect and analyze data related to partnership performance, providing regular reports and insights to internal and external stakeholders. Work closely with Partnership Associate to redeem and claim revenue from partner towards the end of the specified partnership period.

Problem Resolution: Address operational challenges, troubleshoot issues, and find creative solutions to maintain the integrity of partnerships.

Partnerships Operations Manager

PropertyGuru Group

Milestones:
Sales Growth of 548% across 6 years of employment - Award event
(average 32.8% annual growth rate)

PropertyGuru to go public in year 2021, in merger with SPAC backed by Richard Li and Peter Thiel
(with >80% local market share)

Responsibilities:
- Liaise with clients and internal stakeholders on all matters pertaining to the Asia Property Awards in Malaysia and Mainland China
- Organise and attend all meetings, follow up on action items and update the awards team on judges’ recommendations
- Cocreate presentation deck for sales team and assist in all materials required for awards pitches and entries
- Work closely with the sales team to identify relevant categories for clients, develop convincing propositions, and answer client queries
- Prepare for and assist with the awards nomination and entry process, and ensure all entries are duly processed
- Co-organise activities such as site inspections, media or partner events relating to the Awards programme in each country
- Co-ordinate filming schedules and attend recording sessions (if possible) for judges and winning developers, as required by the business
- Co-organise and co-ordinate all aspects of the annual gala presentation event (Physical or Virtual), assisting with logistics, venue set-up, production schedule/requirements and editing
- Work closely with internal stakeholders to ensure smooth delivery of all winner entitlements
- Work closely with external sales and marketing partners to ensure efficient operations and fulfilment of contracted commitments
- Support all tasks related to the Awards Business in Malaysia and China

Asst. Manager - Awards (Malaysia & China)

Responsibilities:
- Maintain and develop existing client accounts 
- Arrange phone meetings with clients on a regular basis 
- Arrange itineraries to travel regularly to designated market for face-to-face meetings with existing and new clients and to attend networking and industry functions
- Maintain and updates case file on clients
- Collaborate with Management and Leadership Teams to find relevant solutions for new and existing developer clients 
- Prepare and deliver multimedia solution proposals
- Negotiate and close deals and handle complaints or objections
- Liaise closely with Awards entry team to manage developer client Awards journey from entry to AMP purchase
- Keep abreast of the latest developments in the real estate industry in local market
- Ensure correct usage of CRM and other applications

Solutions Executive

UNIQLO

Job Roles:
-	2 main areas of expertise – Fashion outlet operation (2 years), and product logistic of global supply chain management (3 years)

-	(Store ops) Responsible for the daily operation of a fashion outlet, include and not limited to: merchandise ordering budget, sales and financial expenses control, store layout creation, employees training and development, employees scheduling arrangement, relationship management with mall and suppliers.

-	(Logistic) Responsible for the logistic of merchandising on a nationwide level, from communicating with global HQ in Japan, keeping track of incoming shipments, deciding launching date of new arrivals, to maintaining healthy stock level of all outlets, arranging inter-store transfer for sales optimization, and finalizing price markdowns for past seasons merchandise.

-	(Logistic) Extensive knowledge on categories include Outerwear, Bottoms, Buttoned shirts, Knitwear, Accessories, and Dresses.

-	(Side project) Sole person in charge of overseeing all four East Malaysia stores opening in terms of product allocation and logistic.

-	(Side project) Standing consultant for internal Merchandising Planning department of ASEAN T-shirt collaboration with The Walt Disney Company (specifically, Marvel and Star Wars)

-	Liaise with global and ASEAN departments such as Admin, Finance, HR, IT, Marketing, New Store Development, Stock Loss, and Store Ops to ensure budgeted business operation and seamless integration for maximum sales and profit achievement.

Senior Product Executive

Product Executive

Senior Asst. Store Manager

Asst. Store Manager

Uniqlo Manager Candidate (UMC)

Carlson Marketing

Client was ExxonMobil, who is the largest Oil & Gas company in the world. 

•	Tasked with handling any customer inquiries on loyalty card program. 
•	Analyzed and consulted on the ambiguities of said program and its cohesiveness with newly roll-out programs and features.
•	Handle calls from regions include Malaysia, Singapore, Hong Kong, Guam, and Saipan.

Customer Service Representative

SRG Asia Pacific Sdn Bhd

Client was Maxis, who is the largest Mobile-Telco company in Malaysia. 

•	Area of focus was Maxis Postpaid inbound line.
•	Tasked with handling all aspects of a customer’s inquiry, which includes Billing, Termination, Technical Difficulties, Payment Processing, as well as other General Inquiries.

Customer Service Executive

16 years of experience at the customer service frontline, 
with a keen sense for trend sensitivity and proven record of day-to-day operation improvement.

I believe there is no such thing as an instinctive "gift" that could outdo accumulated effort.
There is simply no substitute for putting in the work.

Because it is the only thing that works 100% of the time for 100% of the things worth achieving.
In the end - it all boils down to experiences.

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