Superside

Onboarding Services Manager

Tato Consultancy

Customer Success consulting and set up
SaaS
Sales campaigns
Recruitment automation and optimization
Business planning
CRM implementation and Set up

Freelance Business Consultant

Filestage

-Responsible for our sales, Customer Success, and Support functions
-Responsible for annual pricing reviews and strategy
-Drove our highest growth rate on record, partnered with a NDR of 110%
-Implemented our Product led Growth GTM, increasing our monthly active users by +70% in 6 months
along with the virality of the product

Head of Sales & Customer Success

-Tasked with rebuilding the CS function
-Responsible for hiring, training and coaching
-Implemented core processes to build stability and scalability
-Hit all Expansion and Retention targets from the first Qtr onwards

Head of Customer Success & Support

Customer Success Manager

BairesDev

Responsible for 20+ key accounts, +100 team members. Escalation point for +10 Project Managers.
During this time I developed strong long term relationships with new clients and reignited dormant clients. POC business development in the UK.
I developed strong internal relationships with PMO and staffing teams to build the required team for each client.
Responsible for Account Expansion and maximizing revenue through farming and cross-selling, internal referrals, and business mapping.
Understanding clients' business and needs to provide value propositions.
Contract and rate negotiations.

Senior Account Manager

Tata Consultancy Services

Responsible for the client relationship during their global Workday Implementation. As a provider of HR Operations we have partnered to redefine our support model on the new HCM platform and bring in efficiencies and automation opportunities during this digital transformation.
Responsible for networking and leveraging all the capabilities of our global organization for our client.
Oversight and responsibility for our Global Delivery teams of 90+ FTEs in 3 global locations.

Engagement Manager - PwC Account

Client relations
Contract creation and renewal
Team management of 45+ FTEs
Advising our client with their offshoring strategy 
Process improvements
Transition and Optimization
Responsible for all HRO processes for one of the top 4 financial firms in the United States

Manager of HR SSC Client Services and Operations - PwC Account

Client relations
Team management of 40 FTEs
Process improvement and optimization 
Responsible for all HRO processes for one of the top 4 financial firms in the United States

HRO HRSSC Project Lead

Knowledge Transfer lead for the process transition.
Leading the Global Mobility and Immigration offshore team.
Working to support global assignees on their assignments.

HRO Global Mobility Project Leader

Audit Trend Assistant Project Manager

Compass Group UK and Ireland

Unit Manager.
Responsible for hiring and training a team of 50+
Maintaining relationship between the business and the client.
Responsible for the day to day running of a 40k a week unit.

Client Manager - Retail Operations

I am an Onboarding Services Manager at Superside, a global platform that connects businesses with vetted freelance designers, writers, and marketers. With over 8 years of experience in SaaS sales and customer success, I help our clients achieve their goals and optimize their workflows through our innovative and user-friendly software.

I have a strong background in CRM implementation and administration, and I am a Salesforce Certified Administrator (SCA). I also have a keen interest in emerging technologies such as blockchain and product-led growth (PLG), having completed several online courses and certifications on these topics. I am passionate about learning new skills and applying them to improve our processes and outcomes. I enjoy working with a diverse and talented team of professionals who share the same vision and values.

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