CEIPAL Corp.

•	Serving as the lead point of contact for key accounts and responsible for building and fostering relationships with selected key accounts to maximize profitability and customer satisfaction. Resolving key client issues, complaints and developing a complete understanding of key account needs. 
•	Managing communications between key clients and internal teams to ensure that the accounts are set up correctly and are within payment terms as per the agreement. 
•	Ensuring that all pending problems are being attended to. 
•	Developing new business with existing clients and identifying areas of improvement to meet upsell targets. 
•	Growing, managing, and maintaining trust and strong business relationships with existing and new key accounts via personal visits, telephone calls, email contact, and marketing campaigns. 
•	Proposal development for all new businesses.

Key Account Manager

Associate Manager

CEIPAL provides a SaaS platform that automates both the front- and back-office business operations of staffing companies. CEIPAL offers a complete workforce management platform, including a fully integrated applicant tracking system (ATS) and human resource information system (HRIS). Founded in 2015, CEIPAL now serves over 2500+ customers and 30,000+ recruiters globally. For more information visit www.ceipal.com.

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ReportGarden

Senior Customer Service Associate

Sutherland Global Services

Consultant

Key Account Manager at CEIPAL Corp.

Experienced Customer Support with a demonstrated history of working in the SaaS industry. Skilled in Churn Management, Customer Satisfaction, Process Management, and Business Analysis. Strong business development professional with a Master’s Degree focused in Finance from Osmania University, Hyderabad.

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