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As a dedicated and experienced professional in the IT industry, I have a track record of success in various roles. As a Senior Consultant, I have also worked in a client-facing role to understand operational needs and suggest solutions, delivered high-quality engagements and identified opportunities to enhance the overall client experience. My expertise in implementing Network Performance Monitor (NPM) and Network Configuration Manager (NCM) in Solarwinds has resulted in improved network performance for my clients. Additionally, I have employed my proficiency in Server & Application Monitor (SAM) to manage and monitor system servers and applications, providing a complete view of the client’s environment and significantly improving their monitoring posture. My experience in the development of the ServiceNow Platform and collaboration with process owners and business stakeholders has enabled me to translate business requirements into functional requirements within ServiceNow. In my role as Shift Lead, I have successfully resolved complex technical problems and implemented service improvements based on service trends. My ability to plan and prioritize my team’s daily activities has resulted in improved efficiency and client satisfaction. As a Senior NOC Engineer, I have anticipated my clients’ scalability needs and deployed Monitoring Solutions for their infrastructure. My leadership of the operations centre team has ensured compliance and completion of all daily activities. In my role as a NOC Engineer, I have demonstrated a strong ability to handle client escalations with 0% errors for all monitored elements within established Service Level Agreements. My prompt resolution of network outages has minimized their impact on business. Overall, my experience across various roles has resulted in enhanced client satisfaction, and efficient team management.
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