Infineon Technologies

Ensure customer excellence by managing semiconductor accounts across North and South America, overseeing orders, forecasts, and promoting customer satisfaction. Act as the primary contact for customer requests and supply issues, collaboratively develop and execute strategic account plans, addressing escalations and driving continuous improvement.

•	Enhanced customer satisfaction by promptly addressing order-related inquiries for semiconductor accounts and proactively resolving escalations, resulting in 15% increase in positive customer feedback.
•	Analyzed customer ordering patterns in collaboration with sales engineers, identifying potential supply gaps and opportunities, leading to a 10% increase in long-term orders.
•	Developed collaborative planning, forecasting and replenishment, improved Order to Cash, and achieved 85% on-time delivery rate, and 12% revenue growth.
•	Monitored daily shipments, coordinated with 3PL, tracked BOL, and monitored transfers & warehouse stock reconciliations. 
•	Improved operational processes, deploying measures like EDI and logistics programs. 
•	Negotiated product swaps with factories and allocation managers, overcoming tight supply constraints, and preserving client satisfaction during critical customer projects. 
•	Presented monthly Supply Chain Management KPIs, lead times, on-time delivery, revenue and cost targets.
•	Fostered collaboration across teams to optimize resource allocation, evaluating and implementing effective methods for managing customer demand.

Senior Customer Logistics Management (Logistics CSM)

Messer Americas

Cultivated and sustained strong client relationships while developing and maintaining delivery plans for managed accounts and spot customers. Enhanced customer demand and resources by collaborating with cross-functional teams, including transport, distribution, sales, operations, and supply chain.

•	Oversaw drivers and carriers, monitoring delivery performance and providing support for operations.
•	Managed multiple accounts for liquid gases in Brazil and the U.S., managing customers' inventory to prevent interruptions using telemetry and forecasting systems. 
•	Maintained an excellent 98% on-time delivery rate, even during oxygen supply challenges amid the COVID-19 pandemic. 
•	Led continuous improvement initiatives, resulting in a 10% reduction in operational costs through data-driven decisions.
•	Actively participated in weekly S&OP (Sales and Operations Planning) meetings and performed necessary weekly adjustments.
•	Collaborated with transport, distribution, sales, operations, and supply chain teams to assess the most efficient methods for managing customer demand and allocating resources. 
•	Ensured smooth execution of order fulfillment and optimized operational efficiency
•	Utilized Tableau to proficiently analyze Key Performance Indicators (KPIs), implemented process and procedural efficiencies, identified improvement areas, and made data-driven decisions to optimize processes and achieve business objectives.

Distribution Planner

Midnight Management

Consultant Internship (Dec 2017 – Mar 2018), Floor Supervisor (Dec 2018 – May 2019)

•	Monitored order times and tracked customer satisfaction to ensure prompt and efficient service. Actively supported and supervised staff to enhance skill development and overall customer experience.
•	Acquired customer satisfaction and drove peak sales performance for Barnacho, group restaurant through outstanding service delivery.
•	Enhanced financial performance by analyzing data for four bars under company management. Identified inventory and staffing issues, implemented corrective actions, and supervised staff adjustments, leading to a 10% increase in sales through improved operational efficiency.

Consultant Internship & Floor Supervisor

Target Telecomunicações

Launched a new B2B dealer office for a telecom carrier conducting market research, recruiting, and training a high-performing sales team. The result was sustained operations and successful goal achievements. Also served as an Account Manager, focused on increasing the value of existing accounts.

•	Performed market research and data analysis to guide a data-driven creation of new business opportunities within Telefonica-Vivo B2B dealers' chain. 
•	Accomplished targeted business objectives by training personnel, developing sales campaigns, conducting risk assessments, and assisting management in establishing objectives for teams.
•	Renewed contracts for existing customer portfolio, achieving 15% increase in revenue by introducing new services to current accounts.

Business Consultant and Account Manager

Connect Business Telecom

Founded a B2B sales company within the Telefonica-Vivo Brazil (Telecom carrier) SMB dealer's chain, driving customer service excellence and significant revenue growth through effective leadership and strategic management.
•	Led a dedicated team in the execution of strategic business initiatives, significantly surpassing organizational objectives and expanding market presence.
•	Fostered a culture of innovation and high performance, motivating the team to develop and implement effective customer retention strategies, leading to notable revenue growth and enhanced customer bonds.
•	Implemented a feedback-driven approach, orchestrating a team to analyze customer insights, which resulted in a 25% increase in sales from existing accounts and improved service offerings, boosting customer loyalty.
•	Oversaw operation focusing on process improvement and optimization, streamlining workflows and adopting best practices to achieve operational efficiency and reduce processing times.

Business Owner

I’m a highly motivated and results-driven professional with a solid experience in customer management, supply chain management, account management, and business development. Proven track record of successfully managing customer accounts, orders, forecasts, and timely delivery in the semiconductor industry. Skilled in identifying and addressing potential global supply gaps, managing backlog and shortages, and developing customer insights and market intelligence. Strong background in managing inventory, scheduling efficient deliveries and collaborating with cross-functional teams. Proven ability to drive business objectives and improve operational processes. Experienced in working with Order management systems and EDI. Strong leader and communicator with a proven ability to build and lead high-performing teams.

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