Sandra L. Rivas's Linkedin Analytics

Successful engagement plans are data-driven and people-focused. I've leveraged this insight to synthesize data and develop strategies that significantly influence an organization’s health plan utilization, clinical & wellness engagement, culture and ROI. I am both strategically and operationally oriented, focused on driving service excellence and improvement, and also continuously seeking ways to innovate and grow. With over 15 years of experience, I have a demonstrated history of bringing together cross-functional teams and leading teams of professionals in the implementation of complex strategies to drive customer success and enhance the customer and end user experience. Key Strengths: - Bilingual: Spanish & English - Project Management - Client Relationship Management - Consultative Advising - Value Proposition Development and Training - Customer Engagement and Success Strategy Development - Vendor Management - Data Analytics - Team Development - Team Management - Coaching - Public Speaking & Sales Presentations - Organizational Culture Assessment and Development