Aquebogue Trading

• Creating and implementing growth strategies.
• Partnering with senior officers to grow and strengthen the organization and to make it more sustainable.
• Creating and implementing the company's vision and mission.
• Working with the Head of HR on the organization's payroll, benefit disbursement, and hiring practices.
• Assessing risks to the company and ensuring they are monitored and minimized.
• Creating an environment that promotes great performance and positive morale.

Founder

Boston Neurobehavioral Associates

• Medications Management / Psychopharmacology

Medical Assistant

ePlanet Communications Inc

• Clipping graduation ceremonies on a live basis.
• Analyzing video & audio.
• Completion of the assignment within the deadline.
• Quality assurance
• Communicate with client for providing satisfactory quality work.

Video Editing Team Captain

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Followed through on all critical inter-departmental escalations to increase customer retention rates.
• Trained staff on operating procedures and company services.
• Evaluate problems of the customers and provide logical lasting solutions
• Manage filing, mailing, correspondence, and other management tasks.
• Coordinate with the dispatch team to send products or provide services on time to customers
• Ensure feedback from the customer to further improve the customer services

Customer Relations Specialist

• Collect information from the client’s portal.
• Enter all the information into a 3rd party software.
• Upload the final draft into the client’s portal.

Data Processing Coordinator

- Attended and follow up calls professionally and provide information about products services.
- Maintain strong relationships with existing customers and to retain them.
- Ensure that customer details and other relevant data is entered into the system correctly and timely.
- Respond to and handle customer’s queries within the given timeframe.

Customer Service Representative

CIM Shipping Inc.

• Implement all Karachi Terminal invoices into NVOCC software.
• Reconcile SOA’s (statement of accounts) provided by agents.
• Prepare Karachi SOA and report errors to concerned persons.
• Preparing Import, Export, and Transshipment activity as per SOA.

Finance Specialist

This is the world of Services that I am providing. I have a vast experience in IT and corporate training business, HR Consulting and Brand Design for companies. I'm adept in customer experience. My passion for helping enterprises gets me to provide administrative assistance, outsourcing, email, and chat support through my highly skilled team.

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