Sanjay Singh's Linkedin Analytics

A competent automobile professional with 13.5 years of experience with Hyundai Motor India Ltd as Territory Parts & Service Manager, Product Group In-charge in Technical Support, Regional Warranty Manager & ISO certified Internal QMS Auditor. Optimistic, Self-Motivated, Adaptive, Innovative, Customer & service-oriented person. "EXCELLING AUTOMOTIVE AND ELECTRIC VEHICLE TECHNOLOGY" ACHIEVEMENTS 1) As a Territory Parts & Service Manager  Enhanced After Sales Business & Customer Service Experience Index of Territory  Improved Part-Labor Sales and Repair Order growth of assigned Dealer Network  Enhanced penetration on Extended Warranty, RSA & AMC sales  Promoted selling of Value-Added Services  Improved Technician Productivity, Technician Efficiency & Bay capacity Utilization of dealers  Ensured Manpower availability at workshops as per Manpower Norms  Improved Training & Certification status of Dealer Manpower  Promoted Accessory Sales at dealers and overachieved accessory sales target by 150%  Improved overall customer complaint management measured through CC/1000 index & CCT  Improved Customer Service Index of assigned Territory measured through CSI, CX7, NPS, SOP scores  Improved KPI on Digital Invoice, Online Booking & Payments, Whats app DSI & Automation.  Conducted Warranty & Technical Review of Service Workshops, Workshop Safety Audits  Assessed and improved Workshop Service Facilities and Service Operations  Ensured application of Mobile Service Van-MSV, Door Step Advantage Bike-DSA,  Implemented Environmental campaigns like Dry Wash etc. 2) As a Product Group Incharge - Body & Engine Electrical  Reduced ownership cost of vehicle by developing Horn, Starter Motor & Alternator Child parts  Developed Silica Dust caps for Headlamp Moisture concern-saving of Rs 100 lacs per year  Released New IQS Dangler with Quick Reference Tips: Customer Education. Coordinated with QA team  Released Diagnostic Check Sheets-Battery, Starter, Alternator  Improved Product Quality through Product Countermeasures in Body & Engine Electrical group  Managed All India Technical Parts Centre Operations of Hyundai  Conducted QMS Internal Audits-ISO 9001:2015 for Technical Support Department 3) As a Regional Warranty Manager  Streamlined warranty operations  Optimized warranty cost of East, West & Central region dealers (200+ dealerships)  Designed fully digitalized IDFSC system that saved manpower, time, energy & cost at dealer and HMIL.  IDFSC system earned about “Rs 2 crore/year” revenue commission to Hyundai through IDFSC settlement.