Sanjay Gupta's Linkedin Analytics

As a Senior Management Consultant with over 25 years of experience in the customer service and contact center industry, I help start-ups and businesses establish and optimize their customer relationship and retention systems. I have a proven track record of delivering results-driven solutions that enhance customer satisfaction, loyalty, and revenue. I leverage my expertise in CRM, operations, and P&L management, as well as my knowledge of the latest trends and technologies in the customer service and contact center domain. I have successfully set up and managed contact centers for various organizations across multiple verticals, such as Fintech, EdTech, Food Tech, Banking, and Insurance. I also provide advisory and support to the operations and account teams, ensuring the quality and efficiency of the service delivery. I am passionate about solving complex problems and creating value for my clients and their customers. My goal is to help my clients achieve their vision and exceed their expectations. Currently working with a Fintech startup and successfully set up their back office for Customer Success and Customer Management. Also supporting an upcoming BPO working in a niche segment in setting their Operational Processes and helping them in managing their KPIs. Also supporting a large Customer Service Organisation as a PMO to manage their RMG function.