Senco Gold and Diamonds

Deputy General Manager Operations and Sales

Makaibari Tea

Handling Retail Business Pan India, EBO, SIS and Modern Trade

Retail Manager

Spencer's Retail

Manager BFS Bread Franchisee & SIS Business 

Assistant Manager - Bread Franchisee

PRAPTI FASHIONS PRIVATE LIMITED

. Works with the Managing Director and other Heads of Function to influence the creation and communication of company strategy, business priorities and targets for the Regional Teams and ensures there are systems in place to enable the shop managers to receive the information in atimely manner
. Takes decisions on matters relating to the day to day retail operation within their defined work area including the strategic planning of resources
. Translates the strategic goals into retail operational plans to achieve the required targeted growth in sales and profit; identifies and optimises promotional opportunities ensuring these are co –ordinated with wider Mind promotions and campaigns
. Ensures all new shop proposals meet the required return on sales prior to submitting any recommendations to the Managing Director; all new shop locations must be visited to ensure they will trade effectively and meet the proposed budgets
. Spends time in shops with retail shop teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies; maintains the corporate identity of Mind in all shops and related initiatives
. Takes a lead role in building a strong sales management culture with the operations team; spends time coaching Regional Managers, identifying skills and opportunities for development; provides advice and guidance on shop manager issues when needed
. Proactively manages and reviews the performance and progress of Area Managers and their areas, sets objectives and targets.
. Recruits, trains and develops staff ensuring adherence to Mind’s HR systems and procedures
. Maintains and constantly develops innovative and cost effective stock generation; monitors stock  weekly to achieve bottom line sales budget against monthly targets
. Regularly produces and presents a range of financial/non financial reports for the Managing Director   and the Retail Board as required

Senior Retail Manager

YMS Mobitech Pvt Ltd

•Act as functional liaison for operational activities between Distributor, Retail Sales and all operational support departments 

•Assist in the preparation, implementation and monitoring of policies, procedures and operational projects within area 

•Assist in the development, implementation and tracking of department and regional plans 

•Conduct periodic department meetings, coaching sessions and performance evaluations as designated 

•Visit Retailers periodically to discuss and implement their suggestion within area to boost sales

•Work with various departments to support and implement new initiatives 

•Support Retail Sales initiatives to ensure customer receive an exceptional level of after sales service 

•Rolling periodic Schemes for Distributors and Retailers

•Ensuring timely disbursement of Scheme achievement to Distributors and Retailers

•Planning and execution of Annual Marketing Plan as per defined Budget 

•Managing Operations of 10 Franchisee Kiosk of CULT Brand in East & UP

•Periodic analysis of Sales team Target & Achievement and updating their gap

• Periodic analysis of Service team and ensuring service TAT are adhered for better customer satisfaction

Regional Operations Manager

EMAMI STARMARK

Managing store Operations for 7 Large Format Retail Stores, approximately 80000 sq ft of retail space.
•Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
•Manage and increase the effectiveness and efficiency of Support Services (HR, IT, ADMIN and Finance), through improvements to each function as well as coordination and communication between support and business functions.
•To manage the day–to-day planning, operation and problem-solving of all the Stores to meet with the required service level components
•To get an update on team's performance and present it to Management
•Create an environment that motivates high performance and supports the loyalty and retention of our employees
•Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised
•Time to Time Stock audits & reconciliations
•Managing Mall relationships in the case of Exclusive Stores
•Ensure adherence to retail standards. Implement and adhere to the SOPs for retail operations
•Conduct regular floor audits for the concept to evaluate operational efficiency, level of adherence to floor standards and fixture and display norms
Mystery audits
•Ensure adequate facilities, store ambiance and services for staff and customers in Exclusive Stores
•Ensure compliance to statutory regulations for the Exclusive stores
•Track and minimize shrinkage, damage and pilferage within norms
•Provide feedback to Buying Team on gaps in the offering, quality issues and suggestions for introduction/removal of brands/categories
•Plan promotions with support from the Buying and Marketing team to counter lost opportunities and launch new brands
•Manage and ensure employee satisfaction and retention
• Planning and execution of Annual Marketing Plan as per defined Budget to increase Footfall in Stores.

Manager Operations

Eteenz

• Managing Operations of 70 Franchisee Stores and 10 Company owned across India
• Works with the Managing Director and other Heads of Function to influence the creation and communication of company strategy, business priorities and targets for the Regional Teams and ensures there are systems in place to enable the shop managers to receive the information in a timely manner
 • Generates ideas about future retail activities to ensure a cutting edge strategy; maintains up to date knowledge of the market place, competitors and trends
• Takes decisions on matters relating to the day to day retail operation within their defined work area including the strategic planning of resources
• Planning and execution of Annual Marketing Plan as per defined Budget to increase Footfall in Stores.
• Ensures that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
 • Takes a lead role in building a strong sales management culture with the operations team; spends time coaching Regional Managers, identifying skills and opportunities for development; provides advice and guidance on shop manager issues when needed. 
• Works with the HR Business Partner to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to. Chairs disciplinary, grievance, capability hearings and appeals as required. 
• Proactively manages and reviews the performance and progress of Regional Managers and their regions, sets objectives and targets; works with Regional Training Manager to develop individual training plans for the team 
• Recruits, trains and develops staff ensuring adherence to Mind’s HR systems and procedures
 • Maintains and constantly develops innovative and cost effective stock generation; monitors stock weekly to achieve bottom line sales budget against monthly targets

Operations Manager

AM Mobile Telecom Private Limited

Dealers of Nokia Priority Retail Stores; Job Responsibilities

Monitoring operations of multiple Stores.
	Manpower planning, skill gap analysis and coordination with HR for store requirements.
	Target Setting and monitoring to achieve the target.
	Monitoring stock management in compliance to the Logistics department and responsible to prepare report on Product Analysis and its movements in specific area based stores.
	Conduct motivational training and to keep the spirit on of the Team Members involved.
	Conduct and coordinate product training's on new launches.
	Monitoring  Store Ambiance and coordinate according to Audit Department.
	Communicate all day to day issues to the Sales Head and trying to provide a solution to that.
	Monitoring the promotional activities being properly maintained in the stores.
	Visual Merchandising and store maintenance.	




Achievements
	Contribution in setting up Stores in Kolkata Baghajatin, Sarat Bose Road,Asansol,Nagerbazar,Ahmedabad-(Ambawadi & Prahaladnagar),Pune-(Dhole Patil Road & Kurve Putla Road).

Specialties: Handling Multiple Store Operations

Assistant General Manager-Operations

KHADDER

•Looking after the day-to-day Operations of 7 Stores across the Country.		   • Giving Targets and Sales monitoring						               • Communicating plans and targets to Store Manager.					  • Manpower handling.	
	Motivating team and focusing on achieving targets.
	Identifying developmental needs of sales staff.
                                          • Setting up new systems for inventory planning and store promotion activities.                                  	                                          • Sales forecasting, stock planning and budgeting
                                         • Planning sales promotional activities for awareness, faster off-takes for building brand          
                                            image for new and existing products.
Achievements
	Installation of Shopper 7.1 series Retail Software.
	Contribution in setting up Stores in Canada, Dehradun , Gurgaon, Jaipur I & Jaipur II, Kolkata , Banglore.
	Went to Detroit (USA) to promote our Brand in North American Bengali Conference 2007.
	Went to New York (USA) and London (UK) for Brand building in 2007.

National Operations Manager

Steel Junction - India

Training Undertaken							                  
 • Went to Jamshedpur for training on Steel making process. 			                           • Training on Retail Pro8. Software.					                • Training on Retail Selling Skills.						      
Job Responsibilities							            
 • Looking after day to day Operations on the Soft Floor 			             
 • Communicating plan and targets to sales Staff 				             
               • Looking after Store and Warehouse Inventory				          
   			 • Looking after Proper Display of Stocks			                       	                 
   			 • Target and Sales Monitoring.
Achievements
	Contribution in setting up the 1st Store in Kollkata.

Department Head

A dynamic professional with 20+ years of experience in Sales, Operations in Retail industry.
•	Consistent performance record with a zeal to learn and implement innovative ideas for achieving best organizational outputs.
•	Motivated,self-starter with a passion to succeed and desire to excel in the field of sales and business development.
•	Possess strong business acumen with proven abilities in establishing market presence and increasing the revenue and profitability.
•	Expertise in analyzing market trends to provide critical inputs for formulating and executing the Sales strategies.
•	Possess strong analytical, team leadership, problem solving & organizational abilities.
•	Effective communicator with excellent relationship building, presentation & interpersonal skills.
•	Known for efficient time-management & process orientation
•	Strong analytical skills with an ability to solve problems with a win-win negotiation approach
•	Able to work and excel under demanding and diverse work environments.

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