Tata Consultancy Services

Sales Director - Salesforce

Salesforce Consultant

Oracle Service Cloud Product Director responsible for business development for OSvC suite

Oracle Service Cloud Product Director

Oracle CX Cloud Application Consultant

Lead project ECHO for Oracle CX Cloud applications from offshore

Project Manager - Glory Global Solutions

Playing lead role in Project ECHO for Service track
-Analyse requirements with business benefits 
-Prepare common design for global implementation
-Map requirements in Oracle Field Service Cloud and identify gaps
-Lead integration development between Oracle JD Edwards and Oracle Field Service Cloud using MW
-Guide SIT test case preparation

Lead- Service Management for Glory Global Solutions

Support, enhance Oracle Service Cloud (aka RightNow)
Carrying out impact analysis for prioritised enhancements / change requests
Analysis of new quarterly releases of Oracle Service Cloud  and advise 
Training on Oracle Service Cloud

Oracle Service Cloud Consultant - A Large Telecom Organization

Lead Oracle Service Cloud practice by executing following responsibilities 
-Develop scalable and best practice solutions to meet and exceed customer needs 
-To understand and enhance knowledge of competitor solutions for positioning
- Support and deep-dive in pre-sales activities 
- Lead and drive industry vertical solutions using product capabilities
- Identify and build accelerators to create value for customers for quick implementations
- Train and enhance competencies,skills in team for product
- Establish excellent relationships with all stakeholders such as Sales,Pre-sales,Delivery and Oracle Product Management teams

Lead -Oracle Service Cloud Centre of Excellence

Business analysis 
Business process management

Business Architect-Marks and Spencer

Lead-Oracle CRM On Demand

Played functional lead role in Vodafone CRM transformation for 'Disha' project

Functional Lead -Vodafone CRM transformation

Zensar Technologies

Oracle Application implementation and support

Senior Oracle Apps Associate

A.T.E.Enterprises Private Limited

Oracle application implementation and support
Sales and Marketing

Assistant Manager-Information Technology

SULZER PUMPS

Trainee Engineer

Overall 20 years all round experience in CRM/CX domain.A good team member and excellent customer relationship skills.Lead team to deliver solutions in Salesforce & Oracle CX Cloud. 
Salesforce & Oracle Service Cloud Certified Specialist

Specialties: Business Development, Stakeholder Management, Business Analysis,Business Process Management, Oracle Fusion,Oracle CRM on demand,Oracle Service Cloud,Oracle Sales,Oracle Telesales,Oracle Salesonline,Oracle Salesoffline,Oracle Field Service Cloud, Oracle JD Edwards Service,Salesforce Service Cloud,Salesforce Field Service

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