The Remote Reps

Co-Founder

8leads.io

Chief Operations Officer

UnlockAI

Chief of Staff to Matthew Lakajev and owning the following - 

Strategy:
- Helped the company save $200k in Annual recurring costs
- Defined the sales process from Lead Generation till Client Onboarding with reporting and automation

Operations: 
- Streamlined and automated revenue operations processes to reduce costs, increase efficiency, and improve scalability
- Lead Generation for the Sales team 
- Scaling the Ops Team
- Managing billing on Stripe

Customer Success:
- Successfully onboarded 80 business owners and their teams in 1 month
- Managing 300+ B2B accounts with 92% client health score
- Developed and implemented customer engagement strategies resulting in a 95% customer satisfaction scores
- Built and nurtured strong relationships with key stakeholders, resulting in a 30% increase in upsell opportunities
- Collaborated with cross-functional teams to identify and resolve customer issues, resulting in a 95% customer issue resolution rate.

Insights: Collecting and analyzing data to assess the performance  
- Created sales metrics to track performance and provide insights to help the company make data-driven decisions
- Analyzed and reported revenue and sales data to identify trends, opportunities, and areas for improvement

Tools: Managing all software, ensuring its functionality, and advising on new purchases
- Implementation and integration of new and existing tools
- Conducting regular internal system audits every quarter, reduced 30% of cost at least every quarter
- Defining, implementing and documenting all the processes for the tools

Recruitment: Owning Hiring and Culture 
- Defined and charted the hiring process for Betterline 
- Scaled the team from 1 to 8 in 3 months

Tech stack: 
Hubspot, Lusha, Zapier, Stripe, Xero, LinkedIn Sales Navigator, Apollo, Zoominfo, Phantom, Attio, Humantic.ai, Sybill.ai, Loom, Zoom, Slack, Calendly, Miro, Clickup, G-suite, Mailshake, Mailchimp, Smartlead, Glockapps, Clearout, GoDaddy, Dripify, Hostinger, Zoho, Skool

Founding Member, Director Operations & Customer Success

Airlift Technologies

Territory Manager

District Operations Manager

KeepTruckin

Implemented a proactive QA program that was responsible for the following things –
o	Agent coaching and calibration session with Team Leads that led to a 10% increase in quality scores and improved cross-functional communication 
o	Improved the QA representative’s productivity by 30%
o	Monthly QA reporting for transparency and opportunity areas shared with the leadership monthly

Developed the framework to dissect the reasons for negative CSAT -
o	Created buckets for dissatisfaction reasons (DSAT)
o	Gathered DSAT data and developed actionable cross-functional action plans for CSAT improvement initiatives for leadership to implement 
o	Weekly syncs on DSAT with higher management
o	All this helped improve the departmental CSAT by 12% in just 2 months

Created a QA dashboard on google sheets for the Support Team that highlighted agent’s scores as well as opportunity areas for improvement

Assisted in the hiring process of QA representatives (QARs) by – 
o	Creating a test that would check the analytical skills of the applicants
o	Monitored the test sessions and scored the applicants 
o	Part of the final interview panel
o	Hired 5 QARs 

Managed a team of 8 QARs, was responsible for –
o	Daily monitoring and tracking of KPIs
o	Coaching and motivating the QARs 
o	Implementing new initiatives based on business requirements to improve QA
o	Sharing data driven findings with leadership for Training team integration

Associate Quality Assurance Manager

Research Processes

- Staying up to date with the latest business best practices and technological developments that can help to automate and streamline processes to help businesses perform more efficiently.
 
Gathered Data

- Gathering information through process mapping, flow-charting, and workshops. The information is later used to develop better processes.

Led meetings

- Meeting with clients to determine the business goals that need to be optimized. 

Monitored Process Performance

- Monitoring business and workflow processes on salesforce to find out how they can be improved or automated. 

Generated Reports

- With the knowledge of business process modelling, I present the data to stakeholders for further discussion and opportunities to outline how processes and performances can be improved.

Business Process Analyst

- Providing support to clients by identifying problems, researching answers, and guiding the client through corrective steps.

- Managed and resolved cases on Salesforce

- Generation of successful leads for our sales team

- Worked on Embedded systems and API's

- Managed company reviews on different social media platforms and App Stores

Technical Support Specialist

xstate

Account Manager

Operations | Strategy | Customer Experience | Scaling start-ups

Hey Founders & Hiring Managers!

Struggling to scale because you can’t find the right people?
You’re not alone. Hiring top talent is harder than ever, and most businesses face:

→ Sky-high employee costs
→ Hiring delays & unqualified candidates
→ Inconsistent performance & retention issues
→ Too much admin, not enough time

If this is you 👆

Meet Saqlain, founder of The Remote Reps, and we help businesses hire top-tier remote talent in under 14 days — without the usual hiring risks or costs.

What we do:
✅ Sales Reps (SDRs, AEs) → More booked meetings, more closed deals.
✅ Customer Success Managers (CSMs, AM) → Happier clients, higher retention.
✅ Operations Specialists & VAs → Smooth workflows, less founder burnout.

Our Specialty? Linkedin Sell By Chat Experts

Our Clients See Real Results:
→ 2x booked meetings, stronger pipelines, and closed deals
→ 50%+ increase in retention, happier clients, and stronger renewals
→ 35%+ efficiency boost, streamlined processes, and freed-up leadership time

Why work with us?
✔ 60% cheaper than in-house hiring (no hidden fees)
✔ Vetted talent with 3+ years of experience in US/UK-based companies
✔ Pre-trained & job-ready → No hand-holding required
✔ Hired in 7-14 days (not months)
✔ 90-day replacement guarantee → If it’s not the right fit, we replace them for free

Founders & CEOs: Hiring shouldn’t slow you down—it should help you scale.

💬 DM me "Hire" and let’s chat about getting you the right remote team—without the usual hiring headaches.

As strange as it may sound, The Remote Reps is a staff augmentation agency & we don't have a dedicated HR person in our team. 
But it's time to change that.

Most HRs manage people.
Only a rare few engineer the system that transforms them.

We’re hiring our first-ever Human Resources Specialist, who will be a trailblazer.

We're looking for someone who will define our culture, build our backbone, and help scale a global force.

Here's what we're offering: 
- Hybrid: Islamabad
- Dollar-based pay
- Direct access to leadership

If you’re a builder, a problem-solver,
and someone who sees HR as strategy, not paperwork…

We want to talk.

Apply here → https://lnkd.in/dAeQXjCn

Saqlain Ali Yaqoob

Talks about #data, #startups, #operations, and #customersatisfaction

Helping Founders Hire Top 1% Talent in 5 Days | Save $50k+ in Annual Employee Costs | Talent ready to work from Day 1 | DM me “TEAM” to learn more

Ramla Yaqoob

We're looking for the BEST Customer Support Representatives (CSR)

If you're the best of the best- this one is for you. 

Here's what we're looking for:
--> You don’t just “handle calls.” You own the customer experience.
--> You don’t read from scripts - you build trust, calm chaos, and turn angry customers into loyal fans.
--> And you’re tired of companies that treat you like a headset, not a human.

We might have something for you.

Here’s how we’re different. You get:
--> To work with elite U.S. brands that value service and skill.
--> USD pay. Base + bonuses that reward results, not hours.
--> 100% remote — no micromanagement, no drama.
--> A team that actually has your back.

Here’s the deal… We don’t hire “agents.”

We hire professionals who solve problems, take ownership, and elevate every interaction.

If you can’t handle accountability, don’t apply.
If you can, you already know this is your shot.

Apply → https://lnkd.in/dxnR_sjR

This role isn't for 90% of SDRs reading this.

You've got 5+ years crushing sales quotas.
You don't just book meetings. You create pipeline that closes.

And you're done with companies that treat you like a number.

We might have something for you. 

Here's how we're different. You get:
- To Work with elite U.S. companies.
- USD pay. Base + bonuses that reward winners.
- 100% remote work. Zero politics.
- Direct access to top-tier clients.

Here's the deal... We hire assassins, not appointment setters.

Performance is everything. 
Excuses are nothing.
If you can't handle pressure, don't apply.

If you're built different, you already know this is your move.

Apply →

theremotereps.com

Sales Development Representative (SDR) - The Remote Reps

We're hiring a Senior SEO Specialist who will own the SEO game.

You’ll map the strategy, run the audits, plan the content, fix the technical stuff, build authority, track performance- and watch your work translate into real traffic, leads, and revenue.

What we're looking for:
Someone with 3+ years who thinks in search intent, spots technical issues in seconds, and has the receipts to prove major gains on authoritative domains.

Here's what we're offering:
- 100% Remote
- Dollar-based pay
- Direct line to US US-based client
- High ownership, real impact

If you're obsessed with rankings (but hate hacks), love the complexity, and want to own the outcomes…
We want to talk.

Apply here → https://lnkd.in/dnwdcR_X

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