OPTIMOD

• Established the company from concept to realization and set up all internal and external processes.
• Developed sustainable business models and created long-term strategic plans, contributing significantly to the company's growth and success by establishing a solid foundation for future development.
• Implemented and managed business processes, defined KPIs for selected operations, and continuously worked on process optimization, enhancing efficiency, quality, and profitability by streamlining processes and setting measurable targets.
• Formulated internal digital strategies and client strategies, defining the crucial connection between business and technology while generating new revenue streams.
• Spearheaded sales programs, established partner initiatives, managed key accounts, and nurtured strong relationships with sales managers, customers, and industry leaders. 
• Devised marketing strategies, oversaw their implementation, and maintained constant market monitoring, ultimately leading to heightened brand awareness, an influx of leads, and improved customer engagement.
• Developed and executed an HR strategy, systematically organized workplaces, and promoted company culture while facilitating transparent communication.

Founder & CEO

DOCENTRIC

• Manage and execute daily operations within the Back Office department, encompassing finance activities, general operational tasks, and legal and compliance activities.
• Continuously monitor and analyze Back Office operations, identifying opportunities for optimization and improvement.
• Ensure that all activities adhere to relevant regulations and standards.
• Serve as a resource for internal stakeholders seeking information on Back Office processes and procedures.
• Onboard and support the new Head of Back Office with insights and recommendations to enhance departmental efficiency.
• Develop, document, and refine processes within the Back Office to ensure efficiency and accuracy in all activities.
• Stay updated on industry best practices and trends related to Back Office operations and knowledge management.
• Establish a comprehensive knowledge base framework for internal knowledge management, including process documentation, How-To Manuals, and a Knowledge Base.
• Collaborate with relevant teams and departments to gather and document process information, creating structured process models.
• Contribute to the ongoing success of the organization by streamlining processes and ensuring that the Back Office operates seamlessly.

Business Process Manager | Senior Back Office Operations Specialist

• Managed and executed processes across various divisions at Docentric from its early stages (2017-2023).
• Established Back Office Processes from the ground up, covering Human Resources, Compliance, General Administration, Finance, Back Office, and Sales Support.
• Oversaw and managed the establishment of two subsidiary companies: DynamicsCraft (2022) in Serbia and DynamicsMinds (2022) in Slovenia, along with the implementation of internal processes and document frameworks.
• Took the lead in implementing the Business Central ERP System for Docentric.
• Spearheaded the development of process models and a structured database for internal How-To Manuals and a Knowledge Base.
• Continuously monitored processes and their interactions with internal and external stakeholders to identify opportunities for ongoing optimization.
• Restructured the Back Office into three separate departments (Back Office, HR, and Sales Support) and managed the onboarding process for all new team members as we expanded the team.

Head of Back Office | Business Process Manager | Sales Support Specialist

DynamicsMinds

• Assisted in setting up streamlined process flows to enhance conference operations and improve the overall sponsor and attendee experience.
• Utilized the run.events platform to efficiently manage events and ensure a smooth registration process for attendees.
• Ensured the event management platform's compliance with relevant laws and regulations while aligning it with company goals.
• Collaborated closely with team members to plan and successfully execute a 3-day conference covering Microsoft Business Applications, including Finance & Operations, Business Central, Customer Engagement, and Power Platform.
• Managed all financial operations for the Dynamics 365 and Power Platform Community Conference, including sponsorship quoting, invoicing, and monitoring attendee tickets and payments.

Team Member

Hafner Transport

• Drive organizational growth and oversee all business operations.
• Collaborate closely with the CEO to develop and execute strategies for revenue growth and operational efficiency.
• Assess and enhance the efficiency of internal and external processes.
• Develop processes to exceed customer satisfaction, retention, and business goals.
• Lead cross-functional teams to achieve objectives and ensure daily operations run smoothly.
• Motivate and guide staff to achieve sales and organizational goals.
• Establish policies that align with the company's vision and culture.
• Provide supervision, mentoring, and professional growth opportunities to staff.

Chief Operating Officer

Univerza v Mariboru

• Conducted lectures for the "Organization of Business Processes" course over two semesters, mentoring and guiding approximately 60 students.
• Educated students on the significance of operations and engineering in diverse business environments.
• Demonstrated practical process modeling using ARIS Architect, a powerful software tool for designing, modeling, and optimizing business processes.
• Introduced students to various business process modeling techniques.
• Instructed students on creating, analyzing, managing, and maintaining the entire enterprise model using ARIS Architect, encompassing strategy, business processes, information architectures, application landscapes, and services.
• Evaluated assignments and provided guidance and mentorship to students.
• Developed robust teaching and leadership skills, leaving a meaningful impact on students' education and career paths.
• Effectively communicated complex concepts, engaging students in the learning process.

Course Unit Demonstrator - Organization Of Business Processes

Digital Logic

• Key Account Manager for multiple clients at Digital Logic, handling external and general accounting tasks.
• Streamlined internal processes, cooperated in auditor reviews, and contributed to salary and ROI calculations.
• Tracked business achievements, generated sales calculations from business plans, and controlled expenses.
• Oversaw all accounting operations following accounting principles, prepared management reports, and managed budgets and financial forecasts.
• Administered client-specific human resources policies, procedures, and programs.

Key Account Manager | Business Process Manager 

BIOFIT

• Conducted monthly business performance reviews and summaries using VASCO software.
• Ensured business compliance with internal and regulatory requirements.
• Led operational projects to enhance accounting processes and presented optimization proposals.
• Produced mandatory financial reports and handled various general accounting tasks.
• Supported and executed tasks within the internal accounting team with precision and efficiency.

Accounting Manager

SqualoMail

• Conducted a comprehensive review of the company's website, emphasizing content analysis and improvements.
• Led the lead generation process, identifying potential clients who would benefit from the company's services.
• Spearheaded the recruitment of PHP and C# developers to enhance the company's technical capabilities.
• Managed project-based assignments, overseeing timelines, devising strategies, and achieving project objectives.
• Collaborated with cross-functional teams to ensure project completion and deliver satisfactory outcomes.

Project Manager

Institute for Tourism and Culture

• Offered expert guidance to visitors on cultural attractions in Kranj while working with TIC (Tourist Information Centre) and ZZTK (Institute for Tourism and Culture in Kranj).
• Managed administrative tasks including financial reporting, TIC store operations (product sales, stock management, client communications, and supplier relations), and other assigned duties.
• Orchestrated and planned various events, such as Alpe Adria Fair in Ljubljana and Kranjska Noč in Kranj, overseeing timelines, coordinating participants, and promoting events and the city.
• Developed marketing strategies to enhance the center's visibility and community engagement, contributing to its growth.
• Ensured seamless daily operations at the center while delivering excellent customer service to visitors and stakeholders.

Administrative Assistant | Tourist Guide | Event Planner

Retirement Home Kranj, Mercator, Fantom International and others

ADMINISTRATION POSITIONS:
• Receptionist at Retirement Home Kranj (January 2014 – May 2014) = Provided reception assistance and handled general administrative tasks, including document filing, photocopying, and data entry.

SALES & MARKETING POSITIONS:
• Cashier at Trafika, Jesenice (December 2016 – February 2017) = Conducted sales, delivered customer service, resolved complaints, maintained facility cleanliness, managed finances, and handled procurement and inventory management.
• Deputy Shift Manager in the bread department at Mercator d.d. (June 2016 – November 2016) = Sold bread, provided customer advice, managed complaints, organized work, and handled food and cooked meals.
• Marketing Advertiser at Fantom International d.o.o., Kranj (July 2015 – September 2015) = Executed marketing and advertising activities, conducted prospecting, and delivered product presentations.

PRODUCTION POSITIONS:
• Production Worker at Logar Trade d.o.o., Šenčur (March 2017 – April 2017) = Worked in the warehouse and production.
• Production & Warehouse Worker at ARC – Kranj d.o.o. (June 2013 – September 2013) = Managed production tasks, organized the warehouse, and handled product procurement.
• Production Worker at CABLEX d.o.o., Tržič (June 2012 – September 2012) = Conducted production work, including cable splicing.

CATERING POSITIONS:
• Caterer at Buf gostinstvo d.o.o., Kranj (June - September 2014) = Worked in catering, serving food and drinks.
• Bartender at Lokal Pr' Sodiš d.o.o., Kranj (June - September 2014) = Bartended, serving drinks and prepared food.
• Caterer at Mayr d.o.o., Kranj (June - September 2014) = Worked in catering, serving food and drinks, with basic food preparation knowledge.

Various Student Positions Across Multiple Organizations

Founder & CEO at OPTIMOD | Business Process Manager at DOCENTRIC | I optimize processes, share entrepreneurial wisdom, guide companies to triumph and nurture personal growth.

I am a business process expert passionate about creating new opportunities based on emerging digital trends. I have always been interested in business structures, how organizations operate, and how to manage them effectively. This interest led me to focus my studies on this area and obtain a Master's degree in Business Systems Engineering. 

I have been working in the field of organizational science since 2016 and have worked with many companies and occupied various roles in organizational departments since then. My work focuses on helping organizations optimize their processes and guiding them towards optimum success. 

I also aim to help individuals learn about the vast opportunities in the world of entrepreneurship and the importance of continuous learning and personal development. In 2017, I began creating an ecosystem to support this goal, which has since evolved into the company today known as OPTIMOD.

I'd like to know about you and your business. Feel free to send me an invitation, and let's connect!

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