ProShop ERP

• Support the Client Support Manager and their vision.
• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of client issues and follow problems through to resolution
• Develop service procedures, policies, and standards.
• Keeping accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Maintain an orderly workflow according to priorities.
• Train new employees in the ProShop ERP’s client support policies, procedures, and best practices.
• Organize and oversees the schedules and work of the Client Support Team.

Client Support Team Lead

• First point of contact with clients on all incoming CS desk tickets.
• Facilitates the following actions:
- Initial response to the client
- Confirmation that the ticket has been received
- Outlining your understanding of the problem/request
- Notifying the client that the ticket is being reassigned to a domain expert
• Providing the client with known ProShop Help content or other known resources relating
to their inquiry
• Gathering and deciphering required information from the client to assist the domain
expert in responding to the ticket
• Labeling the ticket with appropriate subject matter labels in order to assist in categorizing
tickets for internal report/data gathering
• Internal follow-up with domain experts to ensure their initial response to clients is
completed in a timely manner

Client Support Specialist

• Complete travel arrangements for CRO, groups and organizations, including scheduling flights and ground transportation, booking accommodations, and handling any other trip-related tasks
• Inbox, Time, and Calendar Management for CRO: Scheduling appointments, anticipating needs, changes and rearranging meetings as required
• Establishing work priorities and directs assignment of work to the Executive and to various colleagues
• Coordinate in-person business meetings, conferences, events, and all online meetings
• Liaise with customers and colleagues throughout the organization and machining community
• Assisting team with day-to-day marketing tasks and marketing projects and activities as requested
• Maintaining confidential information for the business, team, and leadership and ensuring information is handled appropriately
• Providing documentation needed for meetings and correspondence with the business
• Delegating and following up on action items
• Manage Special Projects as assigned by the Executive (Eg. Case Studies, Planning Customer Testimonial Video Shoots, Events, Tradeshows, etc.)

Executive Assistant to CRO

Crab King Seafoods

• Provide high-level support for the principal of the company acting as both a Personal Assistant and Executive Assistant 
• Manage daily workflow of the office and overall company, appropriately prioritizing tasks and obligations   
• Liaising with financial team to process system reports, track expenses, drafting and finalize invoices, time transfers and relieving work in progress reports.   
• Send emails, documentation, presentations as well as manage two calendars on behalf of Executive to support company and vendor obligations 
• Performing reconciliations of accounts, expenses, payables on an everyday basis 
• Creating and maintaining inventory process (Manual counts, costs, vendors, etc.) 
• Liaising with suppliers and transportation companies regarding deliveries, required shipping documents, bill of ladings, packing slips, delivery notices 
• Processing payments and invoices inward and outbound accurately and within expected time periods 
• Managing multiple calendars by scheduling appointments, anticipating needs, changes and rearranging meetings as required.

Executive Assistant

• Document Preparation & Management Formatting and editing letters, memos, reports and presentations from draft stage to client-ready work. 
• Using independent judgment to compose general, non-technical business documents.
• Following an organized filing/document management process for electronic and paper documents. 
• Financial tasks: supporting the client engagement management process including, understanding of independence regulations, using appropriate tools to open client and engagement codes and ensures compliance of time and expense tracking/reporting. 
• Billings: Assisting partners and their engagement team with client billings by liaising with the financial management group to process Work in Process system reports, tracking expenses, drafting and finalizing invoices, time transfers and relieving WIP 
• Time and Calendar Management: Establishing a systematic method for self and others to track time commitments and the completion of tasks based on clients' preferences. Independently managing multiple calendars by scheduling appointments, anticipating needs, changes and rearranging meetings as appropriate. 
• Meeting Coordination: Coordinating and makes arrangements for on-site and off-site meetings and events including logistics (e.g., communication, location, meals, equipment, materials, RSVPs, and travel.)
• Travel Planning: Coordinates cost-effective and sometimes complex domestic and international travel arrangements and itineraries for individuals and groups. 
• Client Relationship Management: Regularly meets with client serving executives to obtain a strong understanding of their needs. Developing and maintains relationships with internal and external clients to understand the business and client needs. 
• Other duties as required 
• Managing external events calendar 
• Participating in coordination of internal/external events 
• Managing the sponsorship and donation requests 
• Updating various databases

Nova Scotia Legal Aid

•	Responsible for all confidential secretarial and administrative support to four lawyers (Answering and directing all phone calls, greeting clientele, faxing, photocopying, placing inventory orders, etc.)
•	Keeping office environment organized by establishing and organizing files
•	Inputting information into file database and case management software  as well as establishing a tracking system to ensure files are processed promptly
•	Coordinated client appointments, manage calendars, schedule meetings, book meeting rooms in a timely and efficiently fashion in order to maximize effectiveness of schedules
•	Corresponded with outside counsel, court workers, and clients regarding all confidential matters
•	Prepared detailed and accurate monthly and annual billing statements regarding all office expenses

Legal Administrative Assistant

Sobeys

•	Work directly on the Center of Excellence Support Team to focus on the needs of the company from a support perspective. 
•	Provide Retail Operations Process Support for all processes and tools used at store level 
•	Provide direct store support when inquiries about store systems/tools are brought forward
•	Maintain large databases of Operations’ information to ensure any changes are accurate and up to date
•	Impact the Sobeys' culture of "Eat Better, Feel Better, Do Better" by being an involved, and efficient employee by bringing forward ideas to further this initiative.

Retail Process Support Coordinator

St. Francis Xavier University

Completion of various administrative tasks for NSCC Work Placement through the STFX Universty Extension department at the Center for Employment Innovation.

Administrative Assistant Intern

Shoppers Drug Mart

•	Provide superior customer service and identify customer needs
•	Present products and provide information through demonstration and education
•	Promote sales of cosmetic products while always keeping customer focus in mind
•	Provide information to customers on new or existing products, services and promotions.

Cosmetologist

•	Ensuring customer service policies and procedures are followed 
•	 Completing daily cash deposit to be submitted to local banking institution
•	 Delegating tasks to employees to be completed for the end of the shift  
•	Answering customer calls; providing solutions to complaints, questions, etc. by means of company policies 
•	 Preparing necessary daily paperwork, maintaining sales, handling all cash flow for the assigned shift
•	 Tracking necessary inventory 
•	 Maintaining responsibility of office keys for assigned shift, completion of opening and closing the store

Supervisor

Expertise in working in a direct client facing role, as well as in assisting a number of Executives and Managers on multiple organization levels. Coming from a background of 15+ years of Customer Service, I have been recognized for efficiency, consistency, and being able to magically organize and maintain busy calendars, inboxes and travel schedules. Operate well with minimal supervision to meet demanding objectives on an everyday basis as well as in a long term scope. 

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