Carol's Kitchen via Casa Del Rey Church

Used teamwork, organizational, and entertainment skills at this job as a volunteer on Fridays. I entertained the people who come for lunch and to get food to bring home by singing, dancing, and signing to cheerful music.

Food Bank Worker

Home

Transport and accompany my husband, Bobby, to medical appointments, organize his medications and set up his medication box. He is bipolar and has short-term memory issues. Help him with short-term memory by reminding him about important things, help him manage his moods, schedule appointments, and discuss his medical needs with medical personnel. Order and purchase medical supplies, assist him with walking, take care of his personal hygiene, and fill out medical forms. Advocate for Bob's medical needs when contacting medical staff and the IHSS management. Encourage him to be as independent as possible.

Caregiver

San Jacinto Assembly

Set up, sanitize, and break down tables, sort food, clothes, and various household merchandise. Hands out food to impoverished people in the community and bring lunch boxes to them. Set up the beverage service area, clean tables, and serve coffee and tea while greeting people attending church. Follow general instructions and clean up when coffee or food is spilled. Train new volunteers with various duties.

Food Bank Worker and Coffee Server

PepsiCo

Drove to various grocery stores to service them. Retrieved boxes and packages from back room, put juice bottles and bags of chips on shelves, and removed expired items. Organized products on shelves by date (oldest dates in front). Organized boxes and packages in back room. Had excellent rapport with PepsiCo bosses, store managers, and provided excellent customer service.

Sales Merchandiser

California Department of Transportation

Provided customer service by email, face-to-face contact, and through the telephone. Processed injury reports including reports on injuries from vehicle accidents. Processed FMLA forms. Processed miscellaneous forms. Developed and maintained spreadsheet of employee training records for approximately 200 employees. Revised procedures for procedure manual. Sorted mail from U.S. post office and from courier bags and prepared mail for delivery. Picked up pay warrants at district office and distributed them. Made folders for new employees and updated papers in them as needed. Did research for internal customers when they had questions.

Office Technician (Typing)

Riverside County Office of Education

Greeted special education students (deaf and hard-of-hearing children and children with cognitive deficits) coming to school, observed special education students in the playground and cafeteria, monitored groups of students who take tests, helped them with school work, and taught them in groups and one-on-one. Set up the classroom, graded papers, made copies of homework assignments, prepared student materials, and organized educational materials. Kept teachers informed about changes in students’ behavior and accomplishments of specific students.
One deaf boy who was severely neglected emotionally and educationally picked up academic skills quickly after working with him on homework assignments. Worked with one deaf boy who was autistic by following a behavioral modification plan.

Substitute Instructional Assistant

Riverside County

Notified deaf and hard-of-hearing people in community along with professionals serving them about accessible special events and mental health services, recommended places for special events and set up tables, provided information about mental health issues, recommended places to set up special events, Used knowledge of cultural and language needs of deaf and hard-of-hearing people to make revisions of training materials about mental health. Revisions were also based on their attitudes about mental health disorders and professional help for these kinds of problems.
Set up tables and exhibits for special events, provide information about mental health issues, and assist in planning, organizing, and coordinating special events by providing ideas and suggesting locations for workshops. Knowledge of the basic principles of individual and group behavior for guidance was used to provide information about accessible mental health events. Talk with other people of diverse cultures and socio-economic backgrounds during mental health events. Interact with them effectively due to knowledge of basic principles of individual and group behavior gained by taking some Psychology classes at Gallaudet University.
Recommended revision of one question for community dialogue for clarity and to help agency get better responses to that question regarding spirituality and mental health for statistical purposes. Recommended and worked with MFT Intern and Office Assistant III to coordinate materials and set up of booth at the Deaf Awareness Kick-Off Event in Riverside on September 19, 2015. Revised some basic training about mental health disorders to ASL for the deaf and into modified training for the deaf and hard-of-hearing who are oral.

Outreach Specialist

Privately hired

Helped Mom with personal hygiene, ran errands for her, and served meals.  Made list of supplies and food running low prior to grocery shopping, and requested medications for Mom.  Made medical appointments and communicated with hospice staff by phone and in person.  Kept her company by reading books out loud and watching TV with her.  Kept track of household bills and other paperwork.  Provided transportation assistance to Mom because she was elderly and used assistive equipment.  She used a walker and a wheelchair.
Rescued her from a nursing home after her previous live-in caregiver dropped her off there without contact information and moved out of her home.  Arranged for friends and relatives to visit her so she could visit with other people.

Home Care Provider

Ohio Department of Public Safety

Provided advanced clerical duties and had lots of responsibility for work performance.  Entered information from applications while applying knowledge about programs, policies, and procedures and reviewing them for accuracy at the same time.  Verified background checks for applicants and compared applications with moneys received from applicants.  Issued licenses and registrations, validated checks, and assisted customers by telephone and in person with completing forms. 
Also did basic arithmetic computations because sometimes the computer said we received too much or not enough money, and did computations to verify whether the amount of money received was correct or not.  Sometimes did advanced computations when receiving a group of applications with many checks.  Reviewed checks for accurate dates and written amounts before validating them.
Composed and sent routine and more advanced correspondence to in-house and external customers.  Obtained and provided information through the computer and by working cooperatively face to face or by telephone with the public and departmental staff.  Was able to resolve some discrepancies in applications via telephone and correspondence if policies permitted those modifications.  Provided high-quality customer service when handling phone calls and dealing with people who come to our building for services.  Obtained and recognized relevant and significant facts from written documents and computers for answering customer inquiries.  Replied to routine emails by providing relevant information from readily available materials and by referring to detailed legislative information. 
When a specific company often skirted our rules, those companies were reported to my supervisor and to people enforcing rules for those companies.  Researched new phone options to facilitate customer service so I could assist with rolling incoming phone calls on rollover lines.

Certification and Licensure Examiner II

Validated checks and forms, and also made recommendations for a database such as the size of fields and field names for various types of specialized mail.  Entered information about special delivery mail onto the database.  Distributed forms and tested new systems for processing checks and special delivery mail.  Acted as liaison between the supervisor, other departments, other co-workers, and external customers. Was willing to work there an additional two weeks even though I was offered a promotion because my old supervisor asked me to do that.

Account Clerk 2

Maintained records of specialized dogs used to sniff out drugs and bombs, made suggestions for new database by suggesting field names and size of fields, calculated data for Highway Patrol Annual Report, and distributed those reports to people in Ohio and in various parts of the U.S.A.  Collected and summarized data for monthly reports by setting up cooperative relationships with other sections.  Set up a database for the history committee and entered historical data on it.  Set up a filing system and filed reports, and distributed mail to legislators and senators.

Researcher 2

Assisted accounting clerks by typing form letters and doing general clerical work.  Composed reports and email correspondence as needed.  Set up Excel spreadsheet for mail merge, and used mail merge for typing letters.  Calculated amounts of overages and shortages between what the driver's license registrars reported and reported amounts from banks.  Summarized research data and distributed letters.  Filed letters and reports, and kept records of information sent to and retrieved from storage in the warehouse.  Trained co-worker to do typing part of my job so she could function as a back-up typist.

Word Processing Specialist 1

AMT Group

Worked in homes and individual apartments with deaf MR/DD consumers. Worked mainly with deaf woman who had schizophrenia. Helped consumers with house chores, administered medications, and provided transportation. Counseled them, planned activities, monitored their behavior, and kept accurate records regarding what they did and how they behaved toward me and other people.
Counseled some consumers about improving their romantic relationships by explaining how to make agreements and create a win-win situation, and taught them the importance of eating healthy food and cleaning their homes. Worked with schizophrenic woman on her socialization skills and her behavior and monitored her on a behavioral modification plan.

Direct Support Professional

Seeking position in the field of mental health in South Carolina

I am deaf, and I look forward to having a professional role working with the deaf and hard of hearing. I'm writing a mini-book about treatment facilities in California for dual diagnosis and D/deaf and hard of hearing people when I feel better. I plan to finish the writing and editing of my mini-book afterward. I'm looking into doing part-time and in-person work related to education or mental health and addiction issues in September. I'm also looking into part-time grant writing opportunities in North Carolina or South Carolina. I'm interested in a variety of topics related to psychology. I enjoy walking, dancing, surfing the internet, and video streaming. I also enjoy learning more about deafness and mental health topics along with watching inspirational videos.

I currently work part-time as a caregiver for my hearing husband, and I have worked with deaf and hard-of-hearing clients in residential and independent living settings. During a summer internship, I successfully set up a nutrition program for deaf and hard-of-hearing people who were learning how to maintain their own apartments.

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