Sarah Yeung's Linkedin Analytics

A business management professional with strong operations, customer service, sales, recruitment and leadership skills. Has excelled within a variety of service orientated environments. Experienced in prestigious building management, start up companies and top-end client engagements. Client Relationship Management Delivers high levels of customer service. Builds trust and rapport with customers. Has the confidence and gravitas to engage at all levels from the front line to board level. Leads service delivery across a top-end client base. Experienced in client service recovery. Sales & Marketing Generates and increases revenue by proactively contacting prospective and existing clients using various methods, including social media. Carries out extensive market research and telemarketing. Produced marketing materials, planned and organized promotional events. Office Management Manages the full range of office support services. Leads document and information management within regulated and confidential environments. Held a dedicated site office managers role supervising up to 145 production staff with responsibility for P&L, staffing, salary reporting and resource management with bluechip organisation. Building Management/Facilities Experienced of all aspects of the functionality and running of a large commercial building including operations, sales, finance, telecommunications and IT. Complements this with a sound understanding of the regulatory landscape eg. building regulations, risk assessment and emergency protocols. Coordinates facilities projects include fit-outs, office moves and building improvements. Fire management knowledge, risk assessment skills, ensures compliance with health & safety and environmental regulation. Manages hard and soft facilities management activities. A proven problem solver addressing and resolving issues quickly including faulty engineering systems (Telecom /IT, air con, heating, sewerage etc), poorly performing security applications and pest control.