Director of Revenue Enablement

InMoment

Developing organizational best practices to ensure the revenue organization is driving value and solving for X for InMoment clients.

- Developed a Center of Excellence to ensure AEs and CSMs are providing best in class experiences for our customers and a consistent cadence for learning and growth
- Created, hosted, and presented monthly Success Excellence Calls to showcase peer to peer thought leadership and methodologies to continue to drive value for clients
- Launched the Global Renewal Accelerator Desk to help the renewal organization increase net retention and improve contract terms while streamlining approvals and scaling best practices

Customer Success Advisor

Sprinklr

Senior Success Manager

•	Successfully manages 3.3M+ in revenue spread across 16 clients while continuing to grow each client’s strategic sophistication, delight, and revenue
•	Maintains 98% of client revenue YOY while increasing adoption and depth of relationship within the client’s organization
•	Increases client trust and partnership by being face to face with clients 19 times in a 12 month period, including presenting executive business reviews, success workshops, or presenting at their conferences
•	Shares client delight best practices by leading workshops on success plans and industry roundtables
•	Continually develops strategic game plans for each client to make sure their objectives and PBOs are being met by their KPIs using the Sprinklr software

Customer Success Manager

Personify Corp

Principal Community Consultant (Success Manager)

* In November 2015 Small World Labs Inc was acquired by Personify Corp.

•	Successfully creates engagement strategies, marketing campaigns, and technical solutions for variety of clients
•	Understands and translates complex technical projects to internal and external teams 
•	Communicates effectively and develops strong relationships with clients becoming their strategic partner
•	Effectively converts challenging clients and projects to a win/win with organization and strong work ethic
•	Manages, verifies, and prioritizes reported client issues to the support team as a client advocate 
•	Implemented 3 new communities, from brainstorm to launch while managing 6 other clients
•	Creates ongoing community engagement activities to drive membership acquisition, such as multi-channel and social media promotion, content creation, new community areas, and measure the results
•	Shared my expertise in the Small World Community platform by presenting at 2 customer conferences
•	Identifies multiple opportunities for services and revenue-generating solutions to pass to our sales team

Online Community Consultant (Success Manager)

GDD Interactive

Senior Social and Content Marketing Manager (Dec. 2014- Mar. 2015)
Social and Content Marketing Manager (Nov. 2013- Dec.2014)

•	Produce ideas, solve problems, and build social strategies for a variety of clients 
•	Execute successful strategies for Facebook, Twitter, Instagram, Pinterest, and blogger outreach by reaching stretch goals
•	Create monthly content calendars for all cycles of content (website, social, blog, emails)
•	Increase engagement and followers on all social channels
•	Manage all internal and external (paid, sponsored) bloggers and contributors, including negotiating payment and contracts, managing deadlines, giving assignments, ensuring all content is on brand and non-competitive
•	Gather, synthesize, and report regularly on all social analytics for clients while implementing monthly recommendations
•	Developed 6 multi-channel contests that ran throughout the year
•	Solely produced and implemented a 52 week contest for a client bringing additional social activity on 3 platforms
•	Properly plan, buy, optimize, and provide analytics on native paid social advertising campaigns
•	Built, hired, and implemented GDD’s first official internship program and process

My largest client was an 800-store retailer without ecommerce. In 12 months I was able to accomplish the below:

Facebook: 
Increased followers by 56% (50K to 115K)
Increased total impressions 81% (highest month being 1.3 million)
Increased stories created by 90%

Twitter:
Increased followers by 60%
Increased our retweets by 87%
Increased our @mentions by 88% (highest month being 1.4K)

Instagram:
Increased followers by 80%

Content:
Built a blogger outreach program that resulted in a 20% increase in product sales it's first month

Senior Social and Content Marketing Manager

The Loop Showroom

Limbo Jewelry, 81 Poppies, Tess Dress, Kirribilla, TS & JG
•	Created sales documents for each independent line to keep store orders organized
•	Made dozens of cold calls and emails daily to boutique and interested stores
•	Helped increase sales every season and brand awareness across the US 
•	Established better relationships with existing accounts as well as creating many new accounts
•	Created successful newsletter and marketing campaigns to increase sales
•	Traveled within territories to show merchandise, generate sales, and helped bring brands to markets

Owner, Marketing and Sales Representative

Plain Ivey Jane

•	Ran a successful overstock boutique that includes buying, hiring, negotiations, selling, and literally everything else
•	Responsible for all marketing, social media, advertising, merchandising, and floor set ups
•       Managed 3 full time employees and 15+ vendors including payment, scheduling, code of conduct, and all policies 
•	Created monthly events to help engage customers who frequent the store and keep them shopping
•	Maintained strong sales in a down economy
•       Built complicated Excel sheets to keep track of margins, sales, inventory, and buying schedule 
•	Researched new lines and brands for store and flew to California monthly for meetings and buys

Owner/CEO

J.Crew

Worked with design and merchandising team to determine best garments for stores, catalog, online, and outlet
Managed the outlet portfolio to become the top grossing division in J.Crew
Negotiated with vendors and merchants to achieve the best cost strategy for various styles
Intimate knowledge of production techniques, washes, printing, and manufacturing of all garments
Provided developmental feedback to design on different lines for upcoming seasons 
Kept tight communication between various teams of over 20 people
Maintained close relationships to overseas business partners with daily communication of at minimum 250 emails
Responsible for keeping submits, strikeoffs, and all trims organized and accessible for 4 seasons in all 3 divisions
Shopped competition for various new styles and ideas for product development
High understanding of end customer in all divisions of mens knits

Production assistant

The Auburn Plainsman

Responsibilities include developing strong relationships with local and national advertisers, using consultative sales skills to design effective ad campaigns.
Successfully attracted many new accounts while maintained 40 regular clients
Develop targeted strategies to go after key accounts including making over 3 personal cold calls a week
Call on and meet with Media Buyers at the agency and corporate level
Worked well within the deadlines of various publishing time and word amount requirements
Met with design and art teams to discuss best image and layout options for clients

Account Executive

With over 10+ years in SaaS organizations Sarah enjoys driving a strategic focus to find creative solutions to problems big and small. Sarah is an idea generator ready to lead. With 8+ years of managerial experience (not to mention 5 years of running her own business) she has a strong track record of proven results while boasting value driven business impact.

She's a positive (like ray of sunshine style) hardworking spirit that creates an instant connection to internal teams and clients.

Taplio

Sarah Alexander's Linkedin Analytics

Sarah Alexander

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Sarah Alexander's Linkedin Analytics

Sarah Alexander

Want to drive more opportunities from LinkedIn?

Sarah Alexander's Linkedin Analytics