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I love to dig into operational problems and solve them. Using a combination of modern technology, team development and process improvement, I create, implement and optimise systems and processes, providing results that matter; with the client experience always front and centre. I focus on key business metrics, building and supporting winning teams and staying on top of new business insights. I have enjoyed senior operational positions for global businesses, encompassing the day to day operations, strategic planning, team and project management; driving sales and business goals. Throughout my career and personal achievements, I have learned the following about myself: I can successfully create, optimise, procure and implement systems and processes for international, rapidly expanding SME’s ranging from £4M to £13M in revenue. - I put the client and customer experience at the centre of everything I do. - I excel at the execution of big ideas within given constraints. - My gut instinct is good, but I will use data to support my decisions and I’m not too proud to defer to others. I can align, lead and grow world class teams. - I love to lead new insights; but encouraging, supporting and motivating teams to excel, gives me greater joy. - I speak tech and exec. - I maintain strong relationships with clients, third parties and suppliers. I am continuously educating, refining and driving myself. - I am tenacious, always wanting to get to the centre, and never settle. - I stay calm when faced with challenges or adversity. - I focus on making high quality decisions, which enhance sales, personnel and client experiences. I enjoy meeting new people and hearing new perspectives. So reach out if you want to talk to me about emerging tech, change management or project implementation. Professional Attributes: International Strategic Planning | ICT and Data Strategy | Contract Negotiation | GDPR | Document Management | Facilities and Maintenance | Expense Control | Team Management | Budget Strategy and Implementation | Health and Safety Strategy | Disaster Recovery & Risk Management Technical Experience: Xero | Freeagent | Stripe | WooCommerce | Typeform | Wordpress | GSuite | ActiveCampaign | O365 | Salesforce | Qualtrics | Acuity Scheduling | Calendly | Ring Central | Synergist | Octopus HR | SharePoint Development | Zoom | Skype | OneDrive | Microsoft Teams | On Premise Servers | Active Directory | VMWare | Microsoft Exchange | Alienvault | Virtual Desktop Environments | Wi-Fi Implementation and Strategies | Manage Engine | Nustream
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