Symphonic Distribution

● Verify client identities using third-party software to ensure consistency with their SMS
account profiles and initiate verification as needed.
● Professionally address client inquiries and support requests via Zendesk while
maintaining effective communication to resolve concerns and issues while always
keeping company security in mind.
● Accurately document client interactions and valuable client information within our internal
systems.
● Generate reports and share insights with the team concerning identity verification-related
activities.
● Collaborate with the Manager, Digital Content Compliance as necessary to investigate
accounts suspected of improper activity, including copyright infringement, artificial
streaming, UGC violations, credit card fraud, or other suspicious behavior.
● Utilize identity verification software to analyze account metrics and relevant data to
identify patterns or indicators of improper activity.
● Document findings and recommend appropriate actions, such as account termination,
further verification, or escalation to management if necessary.
 Offer support and guidance to colleagues handling complex cases related to improper
account activity.
● Support team members as necessary to empower them in recognizing and effectively
responding to accounts exhibiting improper activity.

Trust and Safety Coordinator 

dialectico: conferences + technology

We are a creative studio and production company, fostering different academic events such as conferences, speeches, congress, forums. 

We create experiences based upon high tech, relevant content and strategic planning.

We offer technical, artistic, executive production for small and medium scale events on the MICE industry

CEO & Founder

Event Producer and  Event Manager for different local companies, marketing's agencies and international brands. Technical producer, general producer and executive producer for large scale events. General planning, risk management and event production.

Plan and organise promotional, business and social events.  Responsible for running a range of events, ensuring the target audience is engaged and the message of the event is marketed properly. 

Overseeing the planning and execution of events for businesses and organizations.  Planning and coordinating accommodations, venues, staffing, catering, transportation, and equipment for sound or video. Managing the budget and negotiate pricing with various vendors.

Key events:
- Devcon 2022 Bogotá
- Mckinsey Forum 2022 Bogotá
- Netflix screening 
- Disney screening
- Cátedra Clemencia Forero 2023

Event Production · Corporate Events · Event Management · Event Planning · Live Events

Event Management Specialist (Independent)

Inter-American Development Bank

Event Manager & Account Manager  "Change management Forum: water and basic sanitation sector in Colombia", WSA/CCO Water and Sanitation - CCO, conferences, key note speakers, networking for 150 guests.

Management of all phases of the event (design, planning, prior coordination, execution, production, and subsequent analysis) ensuring that the objectives set by the Inter-American Development Bank and the Economic Cooperation and Development - SECO of the Embassy of Switzerland in Colombia, are completed.

https://youtu.be/ryS1ZQYqzD8?si=WJBJ7tPWXdzjrDOI

Products & Services Consultant

Digitally Imported, Inc.

•	Ingest all on-demand shows for all channels, and assist with supplier content ingestion and content matches.
•	Ensure metadata completeness and quality assurance of content.
•	Perform channel check-ins approximately once per month to review channel activity and take corrective action on inactive channels as needed.
•	Check in with the curators regularly via email and/or Slack to maintain open lines of communication.
•	Perform qualitative and quantitative analysis of channel data to develop channel statistics.
•	Analyze channel statistics and communicate findings to VP Content Operations.
•	Formulate solutions to problems or perceived problems and present to the VP Content Operations.
•	Work closely with VP Content Operations to improve channel(s), as necessary.

Content Coordinator

The Sr. Channel Director will actively develop radio channels for Digitally Imported, Inc.’ various verticals, with a particular emphasis on Latin/Hispanic audience development. Careful curation and filtering of audio content is paramount, along with generating marketing ideas, social media strategies, and being the liaison to other future channel directors.

http://www.radiotunes.com/#latin
https://www.radiotunes.com/datempolounge
https://www.jazzradio.com/fusionlounge
http://www.jazzradio.com/latinjazz
http://www.jazzradio.com/flamencojazz
http://www.di.fm/latinhouse

http://web.archive.org/web/20150423212229/http://www.frescaradio.com/


https://www.di.fm/curators/saretzki

Senior Channel Director

Assisting the Marketing Director by taking care of customer issues and technical questions. Knowledge in services such as http://www.desk.com/ and https://www.zendesk.com/.
Training and tutoring new agents, creation of customer service manual and guidelines
Provide web customer support and data analytics for Company.
Anticipate customer service needs
Link between the Marketing and Developers Team for any fixes
Digital Communication with our multi-national audience

Customer Support Representative and Data Analysis

Quality Entertainment - Ottawa

AV and Light tech for corporate functions, music shows, festivals, ballrooms, conferences, weddings corporate meetings, fundraisers, among others. Assistant to the Operations Manager in logistics and operation, preparation and setup of audio, video and light gear. Stage manager, audio engineer, load in/out, setup/teardown and operation of equipment. Coordination and supervision of load in / out and setup of equipment. Setup of perimeter lights and Room transformation with LED technology, leecos and gobos. Tech coordination of events and customer service with the supervision and operation of gear. Tech assistant in fixed/intelligent lights, Digital/Analog Audio.  Setting up and engineering in more than 45 venues, hotels around the Capital Region in the last semester.

Audio and Video Technician

CHIN Radio Ottawa

Every Friday - 11:00 AM to 12 M Eastern Time. 
Producer and presenter CHIN Radio - Onda Latina. The show is a grasp of new, updated beats and trends of latinamerican music, technology news from around the world and local information of National Capital's Latino community. "La Onda Latina" attracting and delighting listeners of all ages daily from the National Capital's Latino community. Music, interviews, and community events are also highlighted on the show. Campaign coordinator for Event Management AC Wish events, creating a synergy between Algonquin College Event Management - School of Hospitality and Tourism and the radio station for the promotion of 16 events around the capital region, with radio spots in four different languages.  


97.9 FM and http://www.chinradioottawa.com/

All previous shows posted http://www.mixcloud.com/saretzki/

Radio host, programmer and latin music curator for " La Onda Latina"

Scotiabank

Assessment and advise the process, towards the planning of the Scotia Bank Convention that is going to be held in Bogotá, Colombia next January 2013. 
As a deliverable assessment the consulting will produce a final report as a guide and user manual, a monitor system for this event planning. The document will include the conclusions, analysis, and details of the whole process, a useful toolkit.

Event Consultant - 2013 Convention Bogotá, Colombia

Ottawa Venues

Assistance in planning, marketing, logistics and set up of corporate functions and events from the Event Specialist Office at different locations at the Byward Market, Ottawa.

Internship / Co op - Event Specialist Office

Canadian Bar Association

Assistant - CBA Mid-Winter Meeting of Council ◦ February 10-12, 2012, Mayan Riviera, MX

Several responsabilities such as the Translation and bilingual assistance with the hotel, Booking of the Programming, Event orders for the Programming, Assistance in logistics, packing lists, itineraries, shuttle buses, accommodations and rooming list among others

Internship / Co Op  - Meetings & Conferences Office

Deep experience in creative industries, culture & event management, cultural marketing.  25 years of experience in creative industries, 12 years in digital transformation, streaming.  Experience in the private and public sector, fostering different creative projects in theater, dance, visual arts, music, film. 12 years as REMOTER. Experienced in Trello, Jira, Confluence, Google docs, Zendesk, Office Suite and digital repositories.

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