Omnichat

Omnichat is an omnichannel chat commerce platform for businesses to increase their sales and achieve higher conversion. 

Omnichat centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. 

Leveraging on its online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation.

Senior Business Consultant

Twilio

• Drive business growth in Greater China by prospecting, providing solutions consulting, signing and onboarding high-growth customers
• Developed localized best practices and onboarding materials that are widely used among the GCR team to accelerate onboarding and achieve repeatable success

Growth Account Executive, North Asia

LinkedIn

•	Spearheaded sales enablement initiatives including internal trainings on upselling, productivity, and best practices, and tiger team projects aimed at speeding up client onboarding and campaign kick-offs  
•	Achieved three-fold growth for platinum account in FY21 and made it the highest spending account the first time in FY21Q4

Lead Client Solutions Manager, Marketing Solutions

•	Managed enterprise tech accounts and grew the book of business with proven ROI (based on KPI-driven consultancy and white-glove support), new product adoption, and new BU/contact acquisition  
•	Awarded FY20 team MVP (only recipient out of five sub-teams) with contribution in growing the platinum account from one to four stably spending businesses and doubling the revenue target

Sr. Client Solutions Manager, Marketing Solutions

INSEAD

MBA Candidate at INSEAD

ViiBE Communication

ViiBE Communications is an early stage start-up providing SaaS based video communication solutions to industrial players such as Total and Bouygues. As the customer success manager, I analyzed and streamlined the customer journey by implementing automation solutions, designing SOP, and improving customer support documentation.

Customer Success Manager

Synology

Synology is a leading private cloud (Network-attached Storage) solution provider for customers ranging from consumer to small/medium-sized and large enterprises. As the marketing specialist at Taiwan HQ, I was in charge of marketing activities (PR, field/channel marketing, event, digital, content) in Taiwan, Singapore, Malaysia, and Hong Kong and worked closely with sales and external partners to achieve business targets, establish/maintain brand leadership, and grow customer base. I was also heavily involved in planning go-to-market strategies for new product/solutions with multi-functional teams and developing new marketing programs that proved effective and later applied at global scale. My contribution led me to the annual MVP Award as one of the four recipients out of 700+ employees.

Marketing & PR for Taiwan, Singapore, Malaysia, and Hong Kong

Apex Communications Consultants Co., LTD.

Apex Communication is a PR agency under Taiwan’s largest PR consulting firm – Elite PR Group.  As an account executive, I was responsible for developing PR strategies and planning/carrying out PR activities that were aligned with global objectives and tailored to the local market, including media relations, product launch/marketing activities, corporate communications, and crisis management for multiple TMT clients. I was also actively involved in new client pitch and had exceeded target revenue for my position by 200%.

Senior Account Executive

•  Acted as the key account manager for BlackBerry, one of company’s biggest account; provided PR consultancy and took charge of local branding, product marketing, corporate communication and promotional activities
•  Coordinated collaboration with PR agencies across APAC and agencies of other disciplines, including advertising, social media/digital marketing, and media buy; achieved 130% of BlackBerry’s exposure target for its flagship product launch

Account Executive

Ogilvy Public Relations

•	Engaged in qualitative/quantitative market research into brand effectiveness in local market and developed brand positioning/re-positioning strategies for international clients in the TMT, consumer goods and hospitality industries

Planning Assistant

A driven sales and marketing professional with 8+ years of experience working with clients in the technology solutions space. As someone who aspires to drive positive and sustainable impact, I work closely with customers to streamline their processes, optimize their sales and marketing performance, and help them achieve their business goals.

Taplio

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