Career Edge

• Recommended growth strategies for an ed-tech startup via market penetration and product development to increase revenues by 5X in 18 months
• Group Case Prep. Market Entry, Market sizing, Mergers & Acquisitions, Growth. Mentored by Management Consultants

Consulting Fellow

Motels

• Realized $81,000 of revenue- $1800/ room/ month for 5 rooms for 9 months by generating word-of-mouth referrals
• Attained 60%+ repeat rate by offering $1000+ worth of refunds for dissatisfied customers. Collected $8000 of delinquent rent
• Improved Average Daily Rate (ADR) by $2.5/day over 4 months by revoking 28-day max-stay policy to retain regular customers
• Resolved 100+ issues of confrontations/commotion between customers by intervening for distress calls, neighbour complaints

Manager of Operations

Days Inn by Wyndham

• Generated $87,360 worth of revenues- $480/ room/ week for 7 rooms for 6 months, by developing and nurturing relationships with 2 corporate customers, and offering 20% discount for extended patronage
• Shortened review response time from 'Poor' to 'Great' by promptly responding to negative reviews within 3 days; Increased
review response rate from 'Poor' to 'Great' by replying to 20+ past and current negative reviews
• Spearheaded the reintroduction of Breakfast, contactless key system by scrutinizing 100 reviews; introduced kiosk check-in
• Raised Booking.com customer experience score from 5.6 to 5.7 out of 10, by soliciting guest feedback upon checkout

Motel

• Secured referral of 24 clients over 6 months by maintaining cordial relationship with SF Pre-trial Diversion Project, leading to revenues $67,000+
• Reduced the annual cost of supplies by 15% through establishing a partnership with a new supplier
• Maintained consistent occupancy rates of over 80%, Allocated budgets, Instituted Standard Operating Procedures (SOP)

Operations Specialist

San Jose State University

🗹 𝐑𝐞𝐟𝐞𝐫𝐞𝐞- Flag Football, Basketball, Soccer, and Volleyball; enforced rules and regulations of respective sport, clarified rules to players.

🗹 𝐌𝐨𝐬𝐭 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐒𝐩𝐨𝐫𝐭𝐬 𝐎𝐟𝐟𝐢𝐜𝐢𝐚𝐥 overall- Spring 2018 (out of 25); 𝐦𝐚𝐢𝐧𝐭𝐚𝐢𝐧𝐞𝐝 appropriate Sportsmanship and spectator conduct during games.

🗹 𝐁𝐮𝐢𝐥𝐭 a cordial working relationship with 24 Intramural teams, led to 50% 𝐟𝐞𝐰𝐞𝐫 𝐝𝐢𝐬𝐩𝐮𝐭𝐞𝐝 𝐜𝐚𝐥𝐥𝐬.

🗹 𝐏𝐫𝐨𝐦𝐨𝐭𝐞𝐝 to Flag Football Head Referee in 1 year, broke up 3 scuffles/ brawls during tenure.

🗹 𝐎𝐧𝐥𝐲 𝐧𝐨𝐧-𝐀𝐦𝐞𝐫𝐢𝐜𝐚𝐧 to officiate Flag Football; one of the 2 non-Americans to officiate Basketball (out of 25).

🗹 𝐎𝐧𝐥𝐲 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐭𝐮𝐝𝐞𝐧𝐭 at Flag Football NorCal Intramural Officials Clinics in Oct 2017 (out of 50), sharpened officiating skills.

🗹 𝐎𝐧𝐥𝐲 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐭𝐮𝐝𝐞𝐧𝐭 at Basketball NorCal Intramural Officials Clinics in Mar 2018 & Feb 2019 (out of 50); solved 15 hypothetical tricky scenario plays.

Intramural Sports Referee

Streamlined procurement processes by configuring the Material and Vendor Master in SAP-Process Orchestration; achieved a 20% reduction in payment processing errors, enhancing overall operational efficiency and accuracy

Associate Systems Engineer

Cognizant

Graduate Engineering Trainee

🎓Recent MBA grad | 🎯Strategy consultant | 🎯Competitive analysis | 🎯Corporate Strategy | 💰Driving revenue growth, operational efficiency, cost optimization | 👑CSSGB | 👑TPM | 🏆I help with building long-term value

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