Satish Kannan's Linkedin Analytics

Possesses a good record of steady career growth over more than 20 years tenure in IT and ITES sectors, founded on a strong commitment to deliver robust, customer-responsive services and projects in deadline and task-driven environments. Adopting a pragmatic approach to problem resolution coupled with a consensus-driven leadership style that encourages problem ownership and empowers staff to brainstorm solutions has delivered quality output consistently. Armed with strong troubleshooting skills and with a flair for innovative approach towards effective outcomes, has ensured desired results. Ingrained with an innate business sense and imbibed with an instant grasp of new technologies, is in a position to steer streamlined operations within a cost-effective and productive IT /ITES realm. Skillset Summary Customer Service Delivery End to End Service Delivery 24/7 Technical Support Operations Management Project Management Infrastructure Management Service Desk / Helpdesk and Field IT Support Stock Management Team Development And People Management Staff recruitment and Induction Performance Appraisals Business Needs Analysis Vendor Management Computer Networking Cisco IOS / Huawei Six Sigma Prince2 ITIL 2011 Cloud Computing Technical Troubleshooting Wireless Installation and Service CRM and Trouble Ticket Management WAN and LAN Administration Callcenter / Contact Center Management MIS / Reports