Landmark Group

Brand -Lifestyle
•	Develops and implement sales strategies for the Business Unit to increase revenues and achieve sales targets
•	Manages the top line growth to ensure profitability and sales targets are achieved by managing and developing the sales team to deliver against sales and profitability targets
•	Promotes the business to new and existing clients and secures new and repeat business by networking at various sales and corporate events
•	Manages existing key customers/ accounts to meet objectives of retention and further account development; develops retention strategies for key customers
•	Maintaining Concept guidelines
•	To be responsible to create an easy, effective, and smooth customer journey, by leading, coaching and supporting different stakeholders with expertise of B2B concept area Coaches and gives development feedback to store teams, provides training support.
•	Provides accurate and timely forecasting on a periodic basis, and discusses inefficiencies related to the performance of the sales
•	Supervises and coordinates the all the sales activities to ensure all activities are in line with the Business Unit’s guidelines and follow the established processes and procedures
•	Conducts regular meetings with staff to discuss sales techniques, new products, and overall performance
•	Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement
•	Continues to expand the Shukran Loyalty Customer base.
•	Ensure accurate completion of daily, weekly & monthly administrative duties.

Retail Sales Manager @ Lifestyle

Brand-Babyshop
Analyses Business Reports to drive key actions store teams to achieve and exceed the Store Sales targets.
• Responsible for minimizing Shrinkage, works on Stock Loss Action Plan.
• Lead by example and makes sure the store teams deliver excellent Customer service.
• Attends to customer queries and complaints and prioritizes escalations keeping in mind – Customer Comes First.
• Maintaining Concept merchandising guidelines
• Responsible for managing performance for store staff by setting KPIs and tracking it periodically.
• Coaches and gives development feedback to store teams, provides training support.
• Continues to expand the Shukran Loyalty Customer base.
• Manages Controllable costs / expenses effectively.
• Implements all store Complies with all ORPOS / SIM / System Compliances processes to get satisfactorily in Compliance Checks & Audits.
• Ensure that cash tallies with daily sales reports. 
• Ensure compliance with company policy & procedure and audit compliance for till procedures, Daily Banking & Safe Reconciliation.
• Monitor cashier performance & Improve cash procedures through training & coaching for cashier.
• All concerned on policy/changes for cash handling, banking & refunds/exchanges.
• Assist customers and Store Managers with refunds & exchanges. Resolve credit refund problems. 
• Ensure accurate completion of daily, weekly & monthly administrative duties.

Retail Sales Manager @ Babyshop

Shoppers Stop

•	Maximize and contribute to sales within the store through exceptional customer service and retail experience
•	Ensure all stock is laid out and displayed according to standard layout 
•	Ensure all products are price tagged and bar-coded before display
•	Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
•	Ensure promotions and fast selling lines are featured in the store
•	Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store
•	Guide customers throughout the store or to the specific area the customer requests
•	Develop a clear understanding of all departments, products, make, features and after sales service
•	Effectively deal with customer queries and complaints
•	Follow procedures for dealing with specific customer orders

Management Trainee

A Retail Sales Manager with a proactive approach with different cultural diversity. Strong analytical problem solving and decision-making skills with a passion for excellent customer experience, quality,  and communication skills have been demonstrated.
I have over 8+ years of experience working in Retail Sales and operations. Currently, I lead a team & I'm deeply passionate about add value with trusted products.

If you catch me outside of work, I am an adventurous traveler, Photographer, and avid lover of Billiards!

I also like meeting new people over a cup of coffee. Feel free to reach out at satyaranjandas2010@gmail.com 

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