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18 years in the social housing sector working with multiple tenures in both large luxury developments and residential properties. My skillset includes setting up management strategies, managing staff, recruitment, leading on multiple service improvement projects and complex complaints resolution. Able to work independently and also as part of a team with a passion for resolving complex issues collectively. I am also passionate about developing and improving service from the customer perspective and enjoy working with internal and external stakeholders to implement insight driven improvements.
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