Dot & Key Skincare

Assistant Manager - Customer Success

Simplilearn

Team Lead - Customer Delight

Flipkart Health+

1. Improve customer service experience, create engaged customers and facilitate organic growth

2. Take ownership of customers issues and follow problems through to resolution

3. Set a clear mission and deploy strategies focused towards that mission

4. Develop service procedures, policies and standards

5. Keep accurate records and document customer service actions and discussions

6. Analyse statistics and compile accurate reports

7. Maintain an orderly workflow according to priorities

Team Lead - CRM(Customer Experience)

1. Attend large number of customer queries/concerns.
2. Identify and assess customers’ needs to achieve satisfaction.
3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
5. Keep records of customer interactions, process customer accounts and file documents.

CRM Executive

My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity and growth. Through my experience, I have become adept in overseeing personnel across a wide variety of responsibilities to optimize corporate performance while demonstrating a steadfast commitment to maximizing customer experience and satisfaction. 
Contacts: Email - sayantanadrita@gmail.com
                  Phone - +91 7003438754

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