Susie Ceruto's Linkedin Analytics

Every company has problems. How your Customer Relationship teams respond is what determines your next quarter! This is where I can make a difference and help your teams thrive. I love helping organizations transform into being more customer centric. Revamping processes to streamline and reduce turnaround and use automation to reduce manual tasks. Building relationships and increasing customer loyalty while also helping my team be successful! With my wealth of experience in hospitality, I bring a unique perspective to the table. I help companies harness the power of exceptional customer service, effective communication, and innovative strategies to turn setbacks into steppingstones for building long-lasting customer relationships. Throughout my career, I've had a diverse and unconventional journey, working in various roles across different areas. This unique background enables me to connect with different teams and act as a liaison while supporting our customers. For instance, my experience as a program and product manager has taught me the importance of gathering customer feedback. However, it's what we do with that feedback that truly matters. Each team possesses valuable customer data, and it's crucial to compile and analyze this wealth of information to focus on enhancing our products. As a customer experience leader, I am driven by results and have a proven track record of instigating transformative change and fostering exceptional customer loyalty. I am a take-charge leader who consistently guides global teams to surpass their goals and achieve outstanding outcomes. My innate ability to inspire and motivate others has played a pivotal role in driving revenue growth and cultivating a culture of operational excellence. With a forward-thinking vision and a passion for service, I am dedicated to achieving long-term business growth and delivering exceptional customer experiences. I am excited to bring my skills and experience to a dynamic organization where I can drive impactful change and contribute to the company's success. I am open to fractional, consulting, full-time or interim roles. KEY SKILLS & EXPERTISE ✦ Customer Experience ✦ Multi-Site Operations Management ✦ Building & Leading Global Teams ✦ Strategic Business Growth & Expansion ✦ Process & Efficiency Improvement ✦ End-to-End Program & Project Management ✦ Cross-Functional Executive Leadership ✦ Cross-Cultural Talent Training & Development ✦ Conflict Resolution & Problem Solving LET’S CONNECT ➤ www.linkedin.com/in/sceruto