Since February 2022, I've led the end-to-end development and implementation of new features and functionality at Loan Market Group, providing vision and direction to align with business goals and represent the needs of various streams. 

My leadership ensured the successful delivery and adoption of products, consistently surpassing expectations and driving user adoption by over 40% for critical features. I implemented best practices in product management, fostering transparency and efficiency across teams while playing a key role in strategic goal-setting and maintaining a strong focus on regulatory compliance.

Additionally, I directly contributed to boosting our Net Promoter Score from +13 to +31 through successful feature launches, highlighting our commitment to excellence and strong user relationships. In my capacity as the Product Practice lead, I guided and supported a team of 2 Product Managers directly and 9 indirectly, ensuring their alignment with objectives and facilitating exceptional results in a dynamic environment.

Product Lead - Residential Lending + Third Party Ecosystem + Martech

Senior Product Manager

Cardno Consulting Group

As a Product Consultant, I bring my expertise and insights to help businesses navigate the complex landscape of product development and strategy. I partner closely with clients, understanding their unique challenges and goals, and provide tailored recommendations and solutions to drive their success. Through a combination of market research, user analysis, and industry best practices, I guide organizations in making informed decisions, optimizing their product offerings, and staying ahead of the competition. With a keen eye for market trends and a deep understanding of customer needs, I empower businesses to make strategic choices that deliver exceptional value and elevate their products to new heights.

Senior Product Consultant

Practice Ignition

Engaged in rigorous research and validation exercises in close partnership with Product Designers, delving deep into complex problem spaces. By embracing a collaborative approach, we gained a comprehensive understanding of user needs, pain points, and aspirations, enabling the delivery of tailored, user-centric solutions that truly resonated with the target audience.

Loan Market

From November 2019 to October 2021, I significantly contributed to Loan Market Group's growth and product landscape expansion by shaping and managing the MyCRM product roadmap in AU and NZ, aligning with business objectives. 

Additionally, I assumed leadership responsibilities, overseeing day-to-day Product Management operations and fostering collaboration across teams. I also led foundational product initiatives that rebuilt core features with new technology, significantly enhancing our product offerings

During this time, I achieved notable milestones, including a promotion to Senior PM + Product Practice Lead for delivering initiatives and managing stakeholders effectively.

Product Manager

CANSTAR

From June 2018 to November 2019, I led a diverse team and collaborated closely with key stakeholders to deliver product refinements aimed at contributing to revenue and partnership goals at Canstar. In this role, I uncovered opportunities for enhancing the customer experience, which aligned with longer-term strategic objectives. 

Additionally, I worked closely with User Experience and Design specialists to conceptualize, prototype, and rigorously test new digital features, functions, and product initiatives. Furthermore, I ensured compliance with current legislation and regulatory requirements, maintaining ongoing engagement with Legal and Compliance teams.

Digital Lead - Wealth | Health

Flight Centre Travel Group

Managed the entire lifecycle of digital projects, I took the lead in ideation, scoping, and seamless delivery. With minimal oversight, I navigated complex challenges and drove impactful change, ensuring that our brands stayed at the forefront of the industry.

Digital Product Owner

I managed a team of 15 outsourced Engineers, autonomously managing their workload and effectively coordinating their efforts to achieve project goals. 

Moreover, I championed operational hot fix/defect management and escalation, swiftly addressing issues to safeguard our brands' reputation.

Support Lead

Emu Design

Between September 2015 - May 2017, I managed client-funded website projects on WordPress and Drupal, ensuring successful delivery and positive cash flow.

Product Support Analyst

Console Group

Between August 2014 - September 2015, I managed a team of training specialists ensuring optimal levels of support, training and support for all new businesses using the software.

Implementation and Training Team Leader

Ausfit Pty Ltd

Managed SasS release management, overseeing the end-to-end process of software-as-a-service releases. This involved coordinating with cross-functional teams, conducting quality assurance testing, and ensuring smooth deployments to meet client expectations and project timelines.

Played a crucial role in project implementation by working closely with clients to understand their requirements and aligning them with internal resources. Prioritized projects based on their strategic importance, client needs, and resource availability, ensuring efficient project execution and successful outcomes.

Service Delivery Coordinator

Led a team of mixed-discipline client services officers, providing leadership and guidance in customer service and technical aspects. Effectively managed and motivated the team, fostering a collaborative environment, and ensuring exceptional client experiences and satisfaction.

Provided top-tier application support, acting as a key point of contact for clients facing technical challenges or issues. Demonstrated deep product knowledge and troubleshooting skills to promptly resolve complex problems, ensuring minimal disruption to client operations and maintaining strong client relationships.

Client Services Team Leader

In this entry level role the primary responsibility was to provide technical support for the bespoke software package on offer, as well as process payments and other administrative tasks.

Client Services Officer

Shaw Communications

My first foray into a corporate environment involved providing technical support for TV, Internet and Digital Phone (VOIPish) services in a contact centre environment.

Technical Support Rep

I'm passionate about all things product, but where I really excel, is taking a data-driven, customer-centric approach to every aspect of my day-to-day.  I'm most happy when delving deep into the details of potential solutions to deliver outcomes that are mutually beneficial to the consumers of the products I create, and the executives of the business I work with.

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