•	Stakeholder engagement
•	Ownership of elaborating business requirements 
•	Business Analysis
•	Sprint, Capacity, & Release Planning
•	Composing and approving User Stories
•	Maintaining project management hygiene
•	Defining project scope
•	Resource management
•	Identifying and resolving risks and dependencies
•	Agile Methodology
•	Showcase completed works and capturing feedback
•	Documentation
•	Release Readiness
•	Design and UI styling
•	Ensuring projects are delivered within agreed budgets and time frames 
•	Solution testing

Lead Business Architect

•	Business Analysis
•	Direct Capture of Objectives (DCO)
•	Elaboration
•	Documentation
•	Implement Pega code changes 
•	Release Support
•	Training and facilitation
•	Agile Methodology

Business Architect/Junior Dev 

•	Incident analysis and resolution
•	Business Analysis
•	Validate system changes and updates (Business Verification Testing)
•	Create training materials & FAQ’s
•	Communications
•	Add/amend User permissions
•	User Access Revalidation
•	Continuous Improvement Projects

Senior Analyst Engineer

•	Continuous Improvement Champion
•	Communications Representative
•	AOM methodology & reporting
•	Resource Management
•	Liaise with Corporate clients & maintain customer relationships
•	Chair Team Meetings
•	Work allocation
•	Product support
•	Transaction Investigation - Subject Matter Expert
•	Admin
•	Profile/Account management
•	Liaise with internal departments and Other Financial Institutions

Corporate Email Banker

•	Training and facilitation
•	Formulate strategies to meet daily targets
•	Work allocation
•	Continuous Improvement projects
•	Complete Bank Audits
•	Liaise with internal departments & other Financial Institutions
•	Transaction Investigation - Subject Matter Expert 
•	Lease contracts - Subject Matter Expert
•	Profile/Account management
•	Admin
•	General enquiries
•	Disputes/Recall of funds/Fraud

Business Email Banker - Specialist

•	Transaction Investigations (complex)
•	Liaise with internal departments and 3rd Party Financial Institutions
•	Lease contracts
•	Profile/Account management
•	Stop Payment/Stop Cheques
•	General enquiries 
•	Disputes/Recall of funds/Fraud

Business Email Banker

•	Transaction Investigations (simple)
•	Liaise with internal departments 
•	Complaints Resolution
•	Disputes/Recall of funds
•	Profile/Account management
•	Stop Payment/Stop Cheques
•	General enquiries for Internet Banking/Credit Cards/Home Loans/Business Products

Phone Banking Advisor

Motivated and customer-focused banking professional with 12 years experience delivering customer service, problem solving, investigations, technology, and project delivery

My experience 
•	Business Analysis
•	Project Planning
•	Composing and Accepting User Stories
•	Resource Management
•	Continuous Improvement projects
•	Training and facilitation
•	Chair Team Meetings
•	Investigations and complaints resolution

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