Scott Arrieta's Linkedin Analytics

Strategic, versatile executive with 20 years experience leading a variety of teams and programs and an established track record of driving measurable results in customer loyalty, operational efficiency, and sales. Accomplished global change management leader with a proven track record of driving transformational change initiatives, SaaS implementations and internal platform enhancements. Highly adaptable with a demonstrated ability to drive results across a range of industries, functions, and organizational life stages – from pre-revenue to post-IPO and beyond. Specialties: Recruiting operations, workforce onboarding, field HR, field operations, customer experience design, customer retention programs, strategic planning, resource planning, workforce optimization, service recovery, quality, coaching, training, inside sales, customer insights, self-service programs, vendor management, SaaS implementations, BPO, leadership, project management, change management, six sigma, lean methodology, net promoter score (NPS), DMAIC.