Scott Lichner, MBA's Linkedin Analytics

Customer Success Manager and Mortgage Loan Originator Customer-focused professional with a proven track record of success in improving customer satisfaction and helping clients achieve their financial goals. Increased customer satisfaction by 5.1% by developing effective sales strategies that have improved the customer journey. Successfully executed business plans that targeted new opportunities through email campaigns, networking, and trade associations, generating $4 million in revenue. Collaborated with our sister company, marketing, and sales leadership to promote technology integration into the client’s tech stack, resulting in a 5% increase in revenue. Expertise in customer relationship management (CRM) systems, such as Salesforce. Skills in active listening, problem resolution, and process improvement. Experience in training and coaching customers on how to use products and services. Proven ability to build and maintain relationships with customers. Passionate about helping customers succeed. Extensive experience in the mortgage industry, including credit reporting, loan origination, and customer service. Committed to providing transparency and consistent communication to clients. Available anytime to answer questions and provide direct and honest answers to clients. I am a results-driven and customer-focused professional with a proven track record of success in customer service, sales, operations management, and client relationship building. I have a strong leadership and communication skills and the ability to collaborate with cross-functional teams to develop and implement innovative strategies to improve workflows and processes. I am skilled in active listening, problem resolution, process improvement, and team building to enhance the customer experience and increase client satisfaction. I am also experienced in training, consultative sales, credit reporting, Salesforce, and networking. I am a servant leader with a high degree of self-awareness focused on employee engagement, relationship building, customer service, business development, operations management, and growing revenue. I am passionate about helping customers succeed, financial education, and building strong lasting relationships and I am confident that I can make a significant contribution to your team. If you are looking for a customer success manager or mortgage loan originator who can help you improve your customer satisfaction, increase your product adoption, client retention, and build strong relationships with your customers, I would be a great fit for your team.