Sigmund Consulting, LLC

Consulting Services: 
 - Virtual/Fractional CIO
 - Leadership & Communication 
 - Strategy & Execution
 - Turnarounds & Transformation
 - Operational Optimization
 - Relationship Management (Internal/External)
 - IT Reputation Restoration
 - Financial Acumen & Performance
 - Service Delivery
 - Audit & Compliance (Remediation & Attestation)
 - Negotiations & Contracts
 - Portfolio/Program/Product Management

Principal - Independent Contractor

The Plan Consulting Group

Formed in 2005, TPCG is a full-service strategic management, operational optimization, advisory, and technology services firm that specializes in organizational development, cost reduction, revenue expansion and program execution.

Executive Vice President (EVP) – Collaboration & Segment Vice President (SVP) – IT Optimization 

NTT DATA Services

Finalized new contract negotiations; including MSA, SOW's, and ITO service agreements.  Post acquisition liaison between customers and NTT Data.  Knowledge transfer for customers P&L, invoicing, new contracts, and service agreements.  Spearheaded integration strategies for service(s) consolidation.

VP / Senior Client Executive

Dell

Dell Services. Customer Executive II, BFSI-Insurance-North America. C-Suite relationship management. Business development and P&L responsibilities for ITO/BPO customers. Successful turnaround of strained relations, legacy services, solutions, and pricing methodologies. Contract negotiations. Thought leadership responsibilities, and facilitator for SME engagements. Improved operational performance, service delivery, and customer core technologies thanks to the excellence of my support and delivery organization!
- Developed trust and communication founded on a committed desire to learn the customer’s environment, starting with their business and competitive landscape, through culture and core ideology, to Information Technology and Service Delivery challenges.
- Increased revenue 16% through design and implementation of new service(s) models including  virtualization, storage and service desk improvements.
- Lead negotiations and aligned with CIO’s vision surrounding thought leadership, resulting in a new 8-year contract.
- Identified challenges behind the failing managed services partnership and implemented changes to service delivery models for multiple customers.
- Leveraged intellectual capital and facilitated SME sessions to develop a formal strategy for next generation managed services models, including; application and infrastructure modernization, an improved security posture and mainframe migration strategy.
- Identified operational gaps and led the financial teams research to formally document sustained service delivery losses, then formulated a diverse strategy to circumvent continued undesirable financial performance.

VP / Client Executive  II

Amware Fulfillment

3PL Operational Turnaround & Transformation.
Resource Modeling & Reengineering. 
Demand Management Maturity. 
Customer Onboarding / Relationship Management

Senior Consultant

RSA Security

GRC Program Executive Leadership
SOC1/SOC2 Attestation & Compliance

Integrity Solution Services

Customer engaged CIO overseeing the integration of three (private equity funded) corporate acquisitions in the Contact Center BPO vertical, and driving behavioral changes to one of stewardship, customer focus, industry best practices, and competitive differentiation.  
Restructured and centralized the IT division improving collaboration, execution, communication, and operational performance (first things first, day one focus on incident, problem, and change management.
Maintained flat headcount by redefining roles and responsibilities that aligned with IT strategy.  
Negotiated Office365 contract, leveraging collective spend to reduce annual licensing $2M, avoid penalties, solved enterprise email challenges stemming from 4 legacy environments, avoiding $4M in CapEx, 6 months labor, while maturing enterprise security.
Implemented operational maturity changes based on ITSM methodologies; Incident, Problem, Change, Release management.
Authored Standard Operating Procedures based on Industry Best Practices; improving services availability by 42%.
Accelerated compliance and security maturity across the company.
Consolidated 4 legacy poor performing and fragmented email domains while concurrently adding Gartner Magic Quadrant leading tools and technologies to improve corporate communications.
Eliminated freeware dependencies to reduce number of independent platforms, improve operational performance, add maintenance agreements, and improve service reputation.
Spearheaded strategic vendor consolidation – negotiated multiple RFP’s to leverage spend and improve economics of scale.  Reached goal to reduce number of 3rd party vendors by 50% in first 12 months.
Completed Software Asset Management assessment in 180 days; avoiding $1.8M penalty.
Completed core infrastructure TCO in 120 days, followed by RFP saving $3 million annually and consolidating 3 legacy datacenters into 1 leading-edge provider with full DR capabilities.  
Compliance attestation Executive oversight.

Senior Vice President & Chief Information Officer

Express Scripts

Reporting to CTO.
Business Integration Architect
Network & Technology Operational Process Improvement (ITSM/ITIL)

MasterCard

Responsible for defining, selling (gaining buy-in from stakeholders/business) and implementing a corporate-wide service delivery program focused on reducing operational costs, improving service levels, quality, first time effectiveness, creating efficiencies and reducing IT solutions delivery intervals.  Utilized best of breed methodologies including ITIL, BPM and Lean Six Sigma best practices to target $17M net savings over 5 years.

Team Accomplishments:
- Leveraged 3rd party expertise to complete CMM assessment & benchmark study.
- Saved $12M by reducing licensed tools and applications by 38% over two years.
- Generated labor savings of $4M over five years by automating password reset functions.
- Saved $2M in first two years through standardized operational practices.
- Consolidated help desks while moving to Service Desk maturity saved $5M over five years. 
- Improved service restoral intervals by 10%.  
- $6M in savings during first two years by implementing ITSM framework.
- Avoided $12M in penalties by implementing Asset Management best practices.
- Delivered a 10% reduction in unplanned outages.
- Improved network availability to 99.999%.
- Improved service delivery and time-to-market by over 15%.
- Consolidated vendor scorecard processes & renegotiated core services contracts saving $3M.
- Process consistency improved service restoral intervals by 10%.  
- Reduced resource dependencies by $5M over 4 years projected against organic growth.
- Rreduced number of unplanned outages by >10%.  Service availability 2008-2009 YTD = 99.999%.
- Optimized corporate six sigma scores globally.
- Changed organizational behaviors through team building stakeholder distribution.  
- Improved service delivery by 12% (first time effectiveness).    
- Converted trending and metrics into valuable, understandable, and meaningful plans for organizational improvement through Service Level Management best practices.

Senior Director Global Operations

Renegotiated $70 million in telecom and managed service contracts spanning 80 countries, including complex multi-million dollar service agreements.  Governance and oversight for formall RFP and executive sponsor to manage a third-party vendor to complete forensic telecom audits and  contract compliance.  Business owner for technology refresh and Global RFP identifying cost savings, network performance, security enhancements, and technology refresh opportunities. Saved $11M+ annually by renegotiating global service contracts and reducing corporate annual financial commitments by $25M, shortening all contract terms and building a coterminous model.  Pre-IPO regulatory requirements: SOX, GLB, PCI.  Global RFP’s to improve telecom LCM, including negotiations and contracts.

Director Global Technology & Operations

Executive lead accountable for customer facing service delivery of global technology initiatives driving 80% of corporate revenue.  Built & sustained customer relationships to grow regional revenue streams with oversight for 500+ customer-centric projects annually. Laid the foundation & design for MasterCard’s next generation MPLS network architecture.  Relationship & service delivery responsibilities for Engineering Services - customer facing.  Operational performance responsibility for capacity management; mainframes, servers, network, security, & corporate infrastructures.  Network financials, planning, design, testing, & implementation.  Performance & network SLA’s, technical customer relations, vendor management, contracts.  Maintained flat headcount over 3 years against 26% growth, while improving service delivery and operational support.

Director Computer & Network Services (Enterprise Architecture)

Account Executive / Technology Account Management (San Ramon, CA)
Network Engineering Manager (Architecture & Delivery)
Network Engineer (Customer Design & Implementation)
Network Analyst
Systems Analyst / Network Command Center

Multiple Customer-Facing Technology Roles Supporting Global Operations

Strategic-thinking and innovative customer-facing IT executive blessed with an exemplary record of developing, leading, and transforming Global Technology, Operations, and Service organizations. 

Recognized for turning around underperforming organizations, maturing IT services, creating competitive differentiation, reducing complexity, and deploying multimillion-dollar cost reductions, while simultaneously improving quality, agility, performance, and brand reputation.

Accomplished business technologist, strategist, and change agent with the ability to align technology solutions and services to consistently exceed both customer expectations and corporate objectives. Trusted partner with the executive management team on all areas of complex business, operational, financial, and technical strategies.  Highly skilled at improving financial acumen and articulating the business value of IT.  

Clifton StrengthsFinder Signature Themes: Learner, Developer, Strategic, Focus, Connectedness.

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