Sean Quinlivan's Linkedin Analytics

With 20 years in digital, my core skills and experience lie in the area of research, service design & UX. Connecting various fields of activity including - tech, product, marketing/brand, content, analytics & innovation. I focus on and promote - user centric/evidence based design and test/learn methodologies. I have worked diligently & predominantly in cross-functional teams, where I am calm, focused and pragmatic. Always advocating evidence based design across the organisation. Adding value by producing achievable outcomes such as - improving customer (user) satisfaction with evidence based research & design. Skills and Expertise: Management/Lead/Senior level SERVICE DESIGN: - Plan a project, defining scope/risk & the best agile methods to use for success - Leadership & strategy - Identify risk, motivate & mentor a cross functional team - Conduct research, both operational and end user (consumer) - Facilitate workshops to analyse/synthesise research - Formulate frameworks to present user needs & measure success - Produce (and evolve) journey maps, service blueprints, personas/archetypes - Facilitate ideation workshops and produce concepts (solutions) - Define touch points across multiple channels (task & process focused) - Prototype with various tools - Communicate & collaborate across the network, iterating feedback and managing expectations (scope, constraints, risks) - Presentations: evidence, design thinking, progress reporting UX DESIGN/RESEARCH: - Define a user centric design approach - Scope: adhere to all current design standards, most imprtantly.. accessibility - Facilitate formative & summative research activities - Create discussion guides (participant screeners) - Stakeholder/user interview facilitation & moderation - Creating objectives and achievable plans to meet strategic goals - Facilitate workshops, analyse and synthesise research - Storyboarding, JTBD, journey maps, site maps, - IA, flows, task models - Ideation, wireframing, prototyping (solutions) - User testing (facilitation) - Collaboration with designers, researchers, tech & other subject matter experts PRODUCT DESIGN - Interpreting insights to visualise outcomes - Defining layouts, multi-platform design (responsive/adaptive) - Working with constraints, while adhering to best in class accessibility/usability standards CONSULTING: - Digital transformation - Q/A for Chat GPT - Design team management and hiring - Operations (operating models). Ways of working - Cost reduction Other tools/software experience: Figma, Miro, Axure, Sketch, Google Analytics, .GOV tools/processes